2006/10/07 11:05 Javier Reynoso, "The Evolution of Services Management in Latin America: Building an Academic Program", SSME - Education for the 21st Century Conference, IBM Palisades, New York
Services Science, Engineering and Management Conference, at IBM Palisades, October 6-7
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Javier Reynoso, Instituto Tecnológico y de Estudios Superiores de Monterrey, "The Evolution of Services Management in Latin America: Building an Academic Program"
- Scientific development: What are services in a Latin American content, at the bottom of the pyramid
- Academic development: Certificate programs
- Competitiveness of service businesses in Latin America: students in action research projects
- Need to have a systemic view of services organizations
- Need to understand distinctions between IT services management and services management
- Need to integrate management areas before integrating sciences
Services in private sector?
- Yes, increasing flows into Latin America: airlines, hotels, banks
- Began under the Salinas regime
Acknowledge different perspectives or find a problem to solve.
[Back to presentation]
Focus one level at a time, e.g. services science, but what is a science? Epistemology, philosophy of science
Need to see other service sciences without necessarily IT bias