| Time |
Speaker |
Slides / Digest |
| 04/27 08:00 |
Henry Chesbrough, "Welcome" |
[text digest and photograph] |
| 04/27 08:45 |
David Teece, "Managing Dynamic Capabilities and Expert Talent in Today's Global Economy" |
[text digest and photograph] (second section) |
| 04/27 10:10 |
Panel on "The Challenge of Managing Services in a Global Economy"
- AnnaLee Saxenian, Berkeley
- Wayne Dai, Verisilicon
- Henry Tirri, Nokia
- Anssi Rantasalo, Kemppi Oy
|
[text digest and photograph] |
| 04/27 11:20 |
Stephen Pratt, "Innovation and Management in Knowledge-Intensive Business Services" |
[text digest and photograph] |
| 04/27 13:40 |
Panel on "Innovation and Management in Services within an Industry"
- David Tennenhouse, Amazon
- Kaj Hedvall, Senate Prope0rties,
- Suvi Anttila, Pöyry Forest
|
[text digest and photograph] |
| 04/27 15:15 |
Panel on "Technology Issues in Creating and Delivering Knowledge Intensive Business Services"
- Robert Glushko, UC Berkeley
- Dennis Browne, SAP Labs
- Lasse Mitronen, Kesko Oy
|
[text digest and photograph] |
| 04/27 16:25 |
Panel on "Customer Perspectives on Services Innovations"
- Stephen Ezell, Peer Insight
- Jim Marsden, HP
- Ursal Oesterle, Swisscom Mobile
- Jaakko Villa, Villa Academica Oy
|
[text digest and photograph] |
| 04/27 17:25 |
Jim Spohrer, "Steps Toward a Science of Service Systems" |
[text digest and photograph] |
| 04/28 08:30 |
Papers on "Services in the 21st Century Economy"
- “Services Innovation in the 21st Century”, by Goldhar, Braunstein and Berg
- “Information Services in the US Economy”, Apte, Karmarkar, and Nath
- “Creating new markets through service innovation”, by Leonard L. Berry, Venkatesh Shankar, Janet Turner Parish, Susan Cadwallander, Thomas Dotzel
- “The Service Myopia: New Recipe for Client-Provider Value Creation”, by Möller, Rajala, and Westerlund
|
[text digest and photographs] |
| 04/28 10:30 |
Papers on "Applying Services to Business"
- Service-Logic Innovations: How to Innovate Customers, Not Products”, Michel, Brown, and Gallan
- “Managing Service Ideas and Suggestions – Information Systems in Innovation Brokering”, Ahonen and Lietsala
- “Service Innovation Using Design Patterns”, by Robert Glushko and Christo Sims
- “Service Blueprinting: A Practical Tool for Service Innovation”, by Bitner, Ostrom, and Morgan
|
[text digest and photographs] |
| 04/28 13:00 |
Papers on "Service Innovation in Software and Financial Services"
- “eInsurance – Novel Services in the Electronic Environment”, by Ahonen, Salonen, Kivisto-Rahnasto, Jarvinen, and Silius
- “Building SaaS Business on Top of Open Source – Economic and Legal Considerations, by Oksanen, Helander, Seppanen, Puhakka, and Laine
- "Issues in Shifting from a Product-Based Business Model to a Service-Based Model", by Mironov
- “Services Innovation: Sourcing In Lessons from True Professionals”, by Antti Ainamo and Marc Ventresca
|
[text digest and photographs] |
| 04/28 14:50 |
Papers on "Hybrid Innovation and New Product Development in a Services Context"
- Hybrid Innovation Management – Lessons Learned from Mobile TV Development”, by Kirsimarja Blomqvist, Kaisa Henttonen, Pia Hurmelinna-Laukkanen, and Paavo Ritala
- “Creating and Managing Hybrid Innovations”, by Shankar, Berry, and Dotzel
- “New Product Creation Process of KIBS Firms: A Case Study”, by Salmi, Torkkeli, Ojanen, and Hilmola
- “Innovation Processes In Professional Business Service Firms: Their Drivers, Nature And Management Challenges”, by Marja Toivonen and Anssi Smedlund
|
[text digest and photographs] |
