- A. Introduction
- B. The "new service economy" and SSMED
- C. The systems in service systems
- D. Artifacts / feeds to follow
David Ing, "The Emerging Science of Service Systems", presented at the Organizational Dynamics Lecture Series, University of Pennsylvania, Philadelphia, February 15, 2010.
- [view video of address at the University of Pennsylvania Organizational Dynamics site]
- [view/download this presentation as ODP] (2.9 MB, created in Lotus Symphony Presentations v1)
- [view/download this presentation as PDF] (2.5 MB)