Coevolving Innovations

… in Business Organizations and Information Technologies

Currently Viewing Posts Tagged service management

Lecture on “Dynamics of Service Businesses”, Helsinki Metropolia, September 2009

When the Master’s program on International Service Business Management started up at Helsinki Metropolia University of Applied Sciences in 2006 — then it was Helsinki Polytechnic Stadia — I was one of the original authors for the curriculum.  I happened to be in Finland in September 2006 and 2007, so I gave some of the early lectures.

My schedule in 2008 didn’t line up, but I did happen to be back in Finland in September 2009.  Thus, I gave an updated version of the lecture in one of the first classes for the session.  The content included:

  • A. Introduction
  • B. The changing world, and SSMED
  • C. Service-dominant logic
  • D. Service as a paradigm
  • E. A smarter planet
  • F. Artifacts / feeds to follow

The lecture ran just under 2 hours.  I’ve posted the slides on the Coevolving Innovation Commons, under Publications.

When the Master’s program on International Service Business Management started up at Helsinki Metropolia University of Applied Sciences in 2006 — then it was Helsinki Polytechnic Stadia — I was one of the original authors for the curriculum.  I happened to be in Finland in September 2006 and 2007, so I gave some of the early lectures.

My schedule in 2008 didn’t line up, but I did happen to be back in Finland in September 2009.  Thus, I gave an updated version of the lecture in one of the first classes for the session.  The content included:

  • A. Introduction
  • B. The changing world, and SSMED
  • C. Service-dominant logic
  • D. Service as a paradigm
  • E. A smarter planet
  • F. Artifacts / feeds to follow

The lecture ran just under 2 hours.  I’ve posted the slides on the Coevolving Innovation Commons, under Publications.

Research perspectives in service engineering and management, volume 1

In November 2007, Research Perspectives in Service Engineering and Management, Volume 1 was published. I’ve now posted a copy of my chapter on “Service Engineering and Management, Value Coproduction, and Situated Practices” online.

The paper was the result of participation in the Service Engineering and Management Summer School at the Helsinki University of Technology, in August 2006. Prior to attending, I had submitted a completely different presentation — on “Innovation in Service Business Ecosystems” — and spoke on that at the seminar. When it came time to write the paper, however, I had to get over a reflection that my viewpoint was completely different from the other attendees. I essentially threw out the content I had presented, and started over again. I’m grateful to the multiple reviews on my paper from the editor, Saara Brax, as we wrestled through content to make it understandable.

I have a copy of the book in hardcopy form. Here’s the table of contents.

In November 2007, Research Perspectives in Service Engineering and Management, Volume 1 was published. I’ve now posted a copy of my chapter on “Service Engineering and Management, Value Coproduction, and Situated Practices” online.

The paper was the result of participation in the Service Engineering and Management Summer School at the Helsinki University of Technology, in August 2006. Prior to attending, I had submitted a completely different presentation — on “Innovation in Service Business Ecosystems” — and spoke on that at the seminar. When it came time to write the paper, however, I had to get over a reflection that my viewpoint was completely different from the other attendees. I essentially threw out the content I had presented, and started over again. I’m grateful to the multiple reviews on my paper from the editor, Saara Brax, as we wrestled through content to make it understandable.

I have a copy of the book in hardcopy form. Here’s the table of contents.

  • RSS qoto.org/@daviding (Mastodon)

  • RSS on IngBrief

    • Reformation and transformation (Ackoff 2003, 2010)
      In his system of system concepts, Russell Ackoff made the distinction between reformation and transformation in many of his lectures. Here are two written sources. From Redesigining Society (2003) … Systemic Transformation A system is transformed, as contrasted with reformed, when its structure or functions are changed fundamentally. Such changes are discontinuous and qualitative, quantum […]
    • Goal, objective, ideal, pursuits (Ackoff & Emery, 1972)
      While Ackoff’s definitions of goals, objectives and ideals have been republished (and rewritten) multiple times, the 1972 definitions were derived from his original dissertation work.  Accordingly, in addition to the human-readable definitions, some mathematical notation is introduced. — begin paste — OUTCOMES 2.30. End (an immediate intended outcome) of a subject A in a particular […]
    • Pure Inquiring Systems: Antiteleology | The Design of Inquiring Systems | C. West Churchman | 1971
      The fifth way of knowing, as described by West Churchman, is a Singerian inquiring system. (This fifth way of knowing is more colloquially called Unbounded Systems Thinking in Mitroff and Linstone (1993)). The book On Purposeful Systems (Ackoff and Emery, 1972) was derived by Ackoff’s dissertation that was controversially coauthored with West Churchman. Purpose can […]
    • Process-Function Ecology, Wicked Problems, Ecological Evolution | Vasishth | Spanda J | 2015
      Understanding Process-Function Ecology by Ashwani Vasishth leads to luminaries in the systems sciences, including C. West Churchman, Eugene P. Odum and Timothy F.H. Allen.
    • The Innovation Delusion | Lee Vinsel, Andrew L. Russell | 2020
      As an irony, the 2020 book, The Innovation Delusion by #LeeVinsel @STS_News + #AndrewLRussell @RussellProf shouldn’t be seen as an innovation, but an encouragement to join @The_Maintainers where an ongoing thought network can continue. The subtitle “How Our Obsession with the New has Disrupted the Work That Matters Most” recognizes actual innovation, as distinct from […]
    • Republishing on Facebook as “good for the world” or “bad for the world” (NY Times, 2020/11/24)
      An online social network reproduces content partially based on algorithms, and partially based on the judgements made by human beings. Either may be viewed as positive or negative. > The trade-offs came into focus this month [November 2020], when Facebook engineers and data scientists posted the results of a series of experiments called “P(Bad for […]
  • Recent Posts

  • Archives

  • RSS on daviding.com

    • 2021/11 Moments November 2021
      Academic research conferences in Brussels, visiting with friends, and sightseeing smaller towns in Belgium, as we've visited Brussels before.
    • 2021/10 Moments October 2021
      More relaxed pandemic restrictions allowed extended family gatherings, and the beginning of international travel.
    • 2021/09 Moments September 2021
      Summer slowly turning int autumn, sons travelled to California, leading to more couples time and eldercare.
    • 2021/08 Moments August 2021
      Easing into a more regular schedule, enjoying seasonable summer afternoons, with extra couples time on the weekends.
    • 2021/07 Moments July 2021
      Summer in the city with temperate weather, without the usual crowd scenes for summer festivals.
    • 2021/06 Moments June 2021
      Early summer weather, with a city gradually emerging from pandemic shutdown orders given by the Province of Ontario.
  • RSS on Media Queue

  • Meta

  • Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
    Theme modified from DevDmBootstrap4 by Danny Machal