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Currently Viewing Posts Tagged service systems science

Socio-Technical Systems, Service Systems Science

In order to move forward, the Systems Changes Learning Circle has taken a step backwards to appreciate the scholarly work that has come before us.  This has included the Socio-Psychological Systems, Socio-Technical Systems and Socio-Ecological Systems perspective, from the postwar Tavistock Institute for Human Relations.  The deep dive on “Causal texture, contextualism, contextural” takes us back to 1934-1935 articles by Pepper, Tolman and Brunswik.  These influenced Fred Emery and Eric Trist in their famous 1965 article.

In Trist’s later years (i.e. between 1977-1985, when he was in Toronto at York University, with the Action Learning Group). the younger researcher with whom he was collaborating most was Calvin Pava.  There is a great summary of Pava’s work and life in Austrom and Ordowich (2019).

Through some fortunate coordination, I was able to meet Doug Austrom in Indianapolis in August 2018, having discovered a preprint of the article, just a few days before I was to travel to Iowa.

In our conversation, I discovered that as Austrom, after completing his doctoral dissertation at York U. in 1982, received an appointment as a postdoctoral researcher.  Austrom was interested in Quality of Life, and Trist was interested in Quality of Working Life.  This led to many conversations.  Austrom and Trist never published anything together, as Trist was wrapping up his project with the Ontario Ministry of Labour.  Austrom has since had an entire career in Socio-Technical Systems, consulting to the current day.… Read more (in a new tab)

In order to move forward, the Systems Changes Learning Circle has taken a step backwards to appreciate the scholarly work that has come before us.  This has included the Socio-Psychological Systems, Socio-Technical Systems and Socio-Ecological Systems perspective, from the postwar Tavistock Institute for Human Relations.  The deep dive on “Causal texture, contextualism, contextural” takes us back to 1934-1935 articles by Pepper, Tolman and Brunswik.  These influenced Fred Emery and Eric Trist in their famous 1965 article.

In Trist’s later years (i.e. between 1977-1985, when he was in Toronto at York University, with the Action Learning Group). the younger researcher with whom he was collaborating most was Calvin Pava.  There is a great summary of Pava’s work and life in Austrom and Ordowich (2019).

Through some fortunate coordination, I was able to meet Doug Austrom in Indianapolis in August 2018, having discovered a preprint of the article, just a few days before I was to travel to Iowa.

In our conversation, I discovered that as Austrom, after completing his doctoral dissertation at York U. in 1982, received an appointment as a postdoctoral researcher.  Austrom was interested in Quality of Life, and Trist was interested in Quality of Working Life.  This led to many conversations.  Austrom and Trist never published anything together, as Trist was wrapping up his project with the Ontario Ministry of Labour.  Austrom has since had an entire career in Socio-Technical Systems, consulting to the current day.… Read more (in a new tab)

Innovation Learning and Open Sourcing: IoT + Cloud + Cognitive

The theme of “New Developments of Systems Thinking: From IoT to AI” at the Tenth International Symposium on Service Systems Science presented an opportunity to look at changes currently happening with contemporary technologies.  For a short talk, my agenda focused on three assertions:

  • 1. Open innovation learning, through open sourcing while private sourcing, has grown from 2001 to become mainstream
  • 2. Significant Internet of Things, cloud platforms and cognitive computing initiatives involve commercial and noncommercial contributors
  • 3. Creators, makers and remixers should consciously choose and declare conditions for derivative works

The relevance of the research for my dissertation (currently in review at Aalto University) became a frame for examining IoT, cloud and cognitive.  With both commercial and noncommercial contributors working alongside each other, content creators and makers should think ahead to conditions they wish to place on others who may derive from their works.  The previously posted slides on the Coevolving Commons have been synchronized with the digital audio recording.

The lecture and subsequent questions-and-answers are available online as web video.

For those who just want to listen, downloadable audio files (some with digitally boosted volume) are an option.

Audio
Digital audio
(51m38s)
[20170329_TiTech_Ing_InnovationLearning mp3]
(50MB)
[20170329_TiTech_Ing_InnovationLearning_3db mp3]
(volume boosted 3db, 50MB)
[20170329_TiTech_Ing_InnovationLearning_6db mp3]
(volume boosted 6db, 50MB)

Alternatively, downloadable video files allow watching in disconnected mode.

Video H.264 MP4 WebM
March 8
(complete,
1h41m14s)
[20170329_TiTech_Ing_HD_487Kbps m4v]
(HD 487Kbps 186MB)
[20170329_TiTech_Ing_nHD_197Kbps m4v]
(nHD 197Kkps 76MB)
[20170329_TiTech_Ing_HD_347Kbps webm]
(HD 347Kbps 134MB)
[20170329_TiTech_Ing_nHD_131Kbps webm]
(nHD 131Kbps 51MB)

The annual symposiums at Tokyo Tech, hosted by Kyoichi (Jim) Kijima and Hiroshi Deguchi, have been a continuing opportunity to share ideas on services systems science for a decade.  … Read more (in a new tab)

The theme of “New Developments of Systems Thinking: From IoT to AI” at the Tenth International Symposium on Service Systems Science presented an opportunity to look at changes currently happening with contemporary technologies.  For a short talk, my agenda focused on three assertions:

  • 1. Open innovation learning, through open sourcing while private sourcing, has grown from 2001 to become mainstream
  • 2. Significant Internet of Things, cloud platforms and cognitive computing initiatives involve commercial and noncommercial contributors
  • 3. Creators, makers and remixers should consciously choose and declare conditions for derivative works

The relevance of the research for my dissertation (currently in review at Aalto University) became a frame for examining IoT, cloud and cognitive.  With both commercial and noncommercial contributors working alongside each other, content creators and makers should think ahead to conditions they wish to place on others who may derive from their works.  The previously posted slides on the Coevolving Commons have been synchronized with the digital audio recording.

The lecture and subsequent questions-and-answers are available online as web video.

For those who just want to listen, downloadable audio files (some with digitally boosted volume) are an option.

Audio
Digital audio
(51m38s)
[20170329_TiTech_Ing_InnovationLearning mp3]
(50MB)
[20170329_TiTech_Ing_InnovationLearning_3db mp3]
(volume boosted 3db, 50MB)
[20170329_TiTech_Ing_InnovationLearning_6db mp3]
(volume boosted 6db, 50MB)

Alternatively, downloadable video files allow watching in disconnected mode.

Video H.264 MP4 WebM
March 8
(complete,
1h41m14s)
[20170329_TiTech_Ing_HD_487Kbps m4v]
(HD 487Kbps 186MB)
[20170329_TiTech_Ing_nHD_197Kbps m4v]
(nHD 197Kkps 76MB)
[20170329_TiTech_Ing_HD_347Kbps webm]
(HD 347Kbps 134MB)
[20170329_TiTech_Ing_nHD_131Kbps webm]
(nHD 131Kbps 51MB)

The annual symposiums at Tokyo Tech, hosted by Kyoichi (Jim) Kijima and Hiroshi Deguchi, have been a continuing opportunity to share ideas on services systems science for a decade.  … Read more (in a new tab)

Digest on Service Systems Science at Tokyo Institute of Technology (2009)

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

  • RSS qoto.org/@daviding (Mastodon)

    • daviding: What kind of world a October 3, 2020
      What kind of world are we in, when a camera lens needs a software update to work with a new camera? (I am not a user of either system)https://petapixel.com/2020/10/01/sigma-shares-caveats-for-using-its-ef-lenses-on-the-canon-eos-r5/
    • daviding: Very long article, o September 4, 2020
      Very long article, oriented towards policy change. Issues should be familiar to everyone on this platform (and appreciation of that is probably why you are here). #CoryDoctorow on Surveillance Capitalism https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59
    • daviding: A small wording shif July 27, 2020
      A small wording shift, yet I really like the idea on belonging rather than just including. https://www.theglobeandmail.com/business/commentary/article-want-a-more-diverse-work-force-move-beyond-inclusion-to-belonging/
    • daviding: On the post-pandemic July 18, 2020
      On the post-pandemic world, #MargaretAtwood says: > "this is like being in 1952, except with birth control and the internet".https://www.thestar.com/entertainment/books/opinion/2020/07/17/margaret-atwood-on-post-covid-hopes-plus-baking.html
    • daviding: Instead of using a t July 4, 2020
      Instead of using a text editor or Notepad on my computer for everyday work, I now use #Zettlr as a persistent scratchpad, a new page each day. The feature of creating #Markdown often helps in copy-and-paste to other applications. I haven't exercised #Zotero citations, yet, but probably will, shortly. > Roam let’s you manage knowledge, […]
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    • 1969, 1981 Emery, System Thinking: Selected Readings
      Social Systems Science graduate students in 1970s-1980s with #RussellAckoff, #EricTrist + #HasanOzbehkhan at U. Pennsylvania Wharton School were assigned the Penguin paperback #SystemsThinking reader edited by #FredEEmery, with updated editions evolving contents.
    • 1968 Buckley, “Modern Systems Research for the Behavioral Scientist: A Sourcebook”
      Resurfacing 1968 Buckley, “Modern Systems Research for the Behavioral Scientist: A Sourcebook” for interests in #SystemsThinking #SocioCybernetics #GeneralSystemsTheory #OrganizationScience . Republication in 2017 hardcopy may be more complete.
    • Wholism, reductionism (Francois, 2004)
      Proponents of #SystemsThinking often espouse holism to counter over-emphasis on reductionism. Reading some definitions from an encyclopedia positions one in the context of the other (François 2004).
    • It matters (word use)
      Saying “it doesn’t matter” or “it matters” is a common expression in everyday English. For scholarly work, I want to “keep using that word“, while ensuring it means what I want it to mean. The Oxford English Dictionary (third edition, March 2001) has three entries for “matter”. The first two entries for a noun. The […]
    • Systemic Change, Systematic Change, Systems Change (Reynolds, 2011)
      It's been challenging to find sources that specifically define two-word phrases -- i.e. "systemic change", "systematic change", "systems change" -- as opposed to loosely inferring reductively from one-word definitions in recombination. MartinReynolds @OpenUniversity clarifies uses of the phrases, with a critical eye into motives for choosing a specific label, as well as associated risks and […]
    • Environmental c.f. ecological (Francois, 2004; Allen, Giampietro Little 2003)
      The term "environmental" can be mixed up with "ecological", when the meanings are different. We can look at the encyclopedia definitions (François 2004), and then compare the two in terms of applied science (i.e. engineering with (#TimothyFHAllen @MarioGiampietro and #AmandaMLittle, 2003).
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    • 2020/09 Moments September 2020
      Discovering more of the neighbourhood, bicycling mostly in the mornings.
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      Moderate summer temperatures in a city normally overheated with activity, residents gradually emerging as public venues opened cautiously.
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      Daytimes full of new work assignment and training, evenings and weekends bicycling around downtown Toronto as it slowly reopens from pandemic.
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      Most of month in Covid-19 shutdown Phase 1, so every photograph is an exterior shot. Bicycling around downtown Toronto, often exercising after sunset.
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