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Currently Viewing Posts Tagged service systems science

Socio-Technical Systems, Service Systems Science

In order to move forward, the Systems Changes Learning Circle has taken a step backwards to appreciate the scholarly work that has come before us.  This has included the Socio-Psychological Systems, Socio-Technical Systems and Socio-Ecological Systems perspective, from the postwar Tavistock Institute for Human Relations.  The deep dive on “Causal texture, contextualism, contextural” takes us back to 1934-1935 articles by Pepper, Tolman and Brunswik.  These influenced Fred Emery and Eric Trist in their famous 1965 article.

In Trist’s later years (i.e. between 1977-1985, when he was in Toronto at York University, with the Action Learning Group). the younger researcher with whom he was collaborating most was Calvin Pava.  There is a great summary of Pava’s work and life in Austrom and Ordowich (2019).

Through some fortunate coordination, I was able to meet Doug Austrom in Indianapolis in August 2018, having discovered a preprint of the article, just a few days before I was to travel to Iowa.

In our conversation, I discovered that as Austrom, after completing his doctoral dissertation at York U. in 1982, received an appointment as a postdoctoral researcher.  Austrom was interested in Quality of Life, and Trist was interested in Quality of Working Life.  This led to many conversations.  Austrom and Trist never published anything together, as Trist was wrapping up his project with the Ontario Ministry of Labour.  Austrom has since had an entire career in Socio-Technical Systems, consulting to the current day.… Read more (in a new tab)

In order to move forward, the Systems Changes Learning Circle has taken a step backwards to appreciate the scholarly work that has come before us.  This has included the Socio-Psychological Systems, Socio-Technical Systems and Socio-Ecological Systems perspective, from the postwar Tavistock Institute for Human Relations.  The deep dive on “Causal texture, contextualism, contextural” takes us back to 1934-1935 articles by Pepper, Tolman and Brunswik.  These influenced Fred Emery and Eric Trist in their famous 1965 article.

In Trist’s later years (i.e. between 1977-1985, when he was in Toronto at York University, with the Action Learning Group). the younger researcher with whom he was collaborating most was Calvin Pava.  There is a great summary of Pava’s work and life in Austrom and Ordowich (2019).

Through some fortunate coordination, I was able to meet Doug Austrom in Indianapolis in August 2018, having discovered a preprint of the article, just a few days before I was to travel to Iowa.

In our conversation, I discovered that as Austrom, after completing his doctoral dissertation at York U. in 1982, received an appointment as a postdoctoral researcher.  Austrom was interested in Quality of Life, and Trist was interested in Quality of Working Life.  This led to many conversations.  Austrom and Trist never published anything together, as Trist was wrapping up his project with the Ontario Ministry of Labour.  Austrom has since had an entire career in Socio-Technical Systems, consulting to the current day.… Read more (in a new tab)

Innovation Learning and Open Sourcing: IoT + Cloud + Cognitive

The theme of “New Developments of Systems Thinking: From IoT to AI” at the Tenth International Symposium on Service Systems Science presented an opportunity to look at changes currently happening with contemporary technologies.  For a short talk, my agenda focused on three assertions:

  • 1. Open innovation learning, through open sourcing while private sourcing, has grown from 2001 to become mainstream
  • 2. Significant Internet of Things, cloud platforms and cognitive computing initiatives involve commercial and noncommercial contributors
  • 3. Creators, makers and remixers should consciously choose and declare conditions for derivative works

The relevance of the research for my dissertation (currently in review at Aalto University) became a frame for examining IoT, cloud and cognitive.  With both commercial and noncommercial contributors working alongside each other, content creators and makers should think ahead to conditions they wish to place on others who may derive from their works.  The previously posted slides on the Coevolving Commons have been synchronized with the digital audio recording.

The lecture and subsequent questions-and-answers are available online as web video.

For those who just want to listen, downloadable audio files (some with digitally boosted volume) are an option.

Audio
Digital audio
(51m38s)
[20170329_TiTech_Ing_InnovationLearning mp3]
(50MB)
[20170329_TiTech_Ing_InnovationLearning_3db mp3]
(volume boosted 3db, 50MB)
[20170329_TiTech_Ing_InnovationLearning_6db mp3]
(volume boosted 6db, 50MB)

Alternatively, downloadable video files allow watching in disconnected mode.

Video H.264 MP4 WebM
March 8
(complete,
1h41m14s)
[20170329_TiTech_Ing_HD_487Kbps m4v]
(HD 487Kbps 186MB) [on the Internet Archive]
[20170329_TiTech_Ing_nHD_197Kbps m4v]
(nHD 197Kkps 76MB)
[20170329_TiTech_Ing_HD_347Kbps webm]
(HD 347Kbps 134MB)
[20170329_TiTech_Ing_nHD_131Kbps webm]
(nHD 131Kbps 51MB)

The annual symposiums at Tokyo Tech, hosted by Kyoichi (Jim) Kijima and Hiroshi Deguchi, have been a continuing opportunity to share ideas on services systems science for a decade.  … Read more (in a new tab)

The theme of “New Developments of Systems Thinking: From IoT to AI” at the Tenth International Symposium on Service Systems Science presented an opportunity to look at changes currently happening with contemporary technologies.  For a short talk, my agenda focused on three assertions:

  • 1. Open innovation learning, through open sourcing while private sourcing, has grown from 2001 to become mainstream
  • 2. Significant Internet of Things, cloud platforms and cognitive computing initiatives involve commercial and noncommercial contributors
  • 3. Creators, makers and remixers should consciously choose and declare conditions for derivative works

The relevance of the research for my dissertation (currently in review at Aalto University) became a frame for examining IoT, cloud and cognitive.  With both commercial and noncommercial contributors working alongside each other, content creators and makers should think ahead to conditions they wish to place on others who may derive from their works.  The previously posted slides on the Coevolving Commons have been synchronized with the digital audio recording.

The lecture and subsequent questions-and-answers are available online as web video.

For those who just want to listen, downloadable audio files (some with digitally boosted volume) are an option.

Audio
Digital audio
(51m38s)
[20170329_TiTech_Ing_InnovationLearning mp3]
(50MB)
[20170329_TiTech_Ing_InnovationLearning_3db mp3]
(volume boosted 3db, 50MB)
[20170329_TiTech_Ing_InnovationLearning_6db mp3]
(volume boosted 6db, 50MB)

Alternatively, downloadable video files allow watching in disconnected mode.

Video H.264 MP4 WebM
March 8
(complete,
1h41m14s)
[20170329_TiTech_Ing_HD_487Kbps m4v]
(HD 487Kbps 186MB) [on the Internet Archive]
[20170329_TiTech_Ing_nHD_197Kbps m4v]
(nHD 197Kkps 76MB)
[20170329_TiTech_Ing_HD_347Kbps webm]
(HD 347Kbps 134MB)
[20170329_TiTech_Ing_nHD_131Kbps webm]
(nHD 131Kbps 51MB)

The annual symposiums at Tokyo Tech, hosted by Kyoichi (Jim) Kijima and Hiroshi Deguchi, have been a continuing opportunity to share ideas on services systems science for a decade.  … Read more (in a new tab)

Digest on Service Systems Science at Tokyo Institute of Technology (2009)

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

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