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Socio-Technical Systems, Service Systems Science

In order to move forward, the Systems Changes Learning Circle has taken a step backwards to appreciate the scholarly work that has come before us.  This has included the Socio-Psychological Systems, Socio-Technical Systems and Socio-Ecological Systems perspective, from the postwar Tavistock Institute for Human Relations.  The deep dive on “Causal texture, contextualism, contextural” takes us back to 1934-1935 articles by Pepper, Tolman and Brunswik.  These influenced Fred Emery and Eric Trist in their famous 1965 article.

In Trist’s later years (i.e. between 1977-1985, when he was in Toronto at York University, with the Action Learning Group). the younger researcher with whom he was collaborating most was Calvin Pava.  There is a great summary of Pava’s work and life in Austrom and Ordowich (2019).

Through some fortunate coordination, I was able to meet Doug Austrom in Indianapolis in August 2018, having discovered a preprint of the article, just a few days before I was to travel to Iowa.

In our conversation, I discovered that as Austrom, after completing his doctoral dissertation at York U. in 1982, received an appointment as a postdoctoral researcher.  Austrom was interested in Quality of Life, and Trist was interested in Quality of Working Life.  This led to many conversations.  Austrom and Trist never published anything together, as Trist was wrapping up his project with the Ontario Ministry of Labour.  Austrom has since had an entire career in Socio-Technical Systems, consulting to the current day.… Read more (in a new tab)

In order to move forward, the Systems Changes Learning Circle has taken a step backwards to appreciate the scholarly work that has come before us.  This has included the Socio-Psychological Systems, Socio-Technical Systems and Socio-Ecological Systems perspective, from the postwar Tavistock Institute for Human Relations.  The deep dive on “Causal texture, contextualism, contextural” takes us back to 1934-1935 articles by Pepper, Tolman and Brunswik.  These influenced Fred Emery and Eric Trist in their famous 1965 article.

In Trist’s later years (i.e. between 1977-1985, when he was in Toronto at York University, with the Action Learning Group). the younger researcher with whom he was collaborating most was Calvin Pava.  There is a great summary of Pava’s work and life in Austrom and Ordowich (2019).

Through some fortunate coordination, I was able to meet Doug Austrom in Indianapolis in August 2018, having discovered a preprint of the article, just a few days before I was to travel to Iowa.

In our conversation, I discovered that as Austrom, after completing his doctoral dissertation at York U. in 1982, received an appointment as a postdoctoral researcher.  Austrom was interested in Quality of Life, and Trist was interested in Quality of Working Life.  This led to many conversations.  Austrom and Trist never published anything together, as Trist was wrapping up his project with the Ontario Ministry of Labour.  Austrom has since had an entire career in Socio-Technical Systems, consulting to the current day.… Read more (in a new tab)

Innovation Learning and Open Sourcing: IoT + Cloud + Cognitive

The theme of “New Developments of Systems Thinking: From IoT to AI” at the Tenth International Symposium on Service Systems Science presented an opportunity to look at changes currently happening with contemporary technologies.  For a short talk, my agenda focused on three assertions:

  • 1. Open innovation learning, through open sourcing while private sourcing, has grown from 2001 to become mainstream
  • 2. Significant Internet of Things, cloud platforms and cognitive computing initiatives involve commercial and noncommercial contributors
  • 3. Creators, makers and remixers should consciously choose and declare conditions for derivative works

The relevance of the research for my dissertation (currently in review at Aalto University) became a frame for examining IoT, cloud and cognitive.  With both commercial and noncommercial contributors working alongside each other, content creators and makers should think ahead to conditions they wish to place on others who may derive from their works.  The previously posted slides on the Coevolving Commons have been synchronized with the digital audio recording.

The lecture and subsequent questions-and-answers are available online as web video.

For those who just want to listen, downloadable audio files (some with digitally boosted volume) are an option.

Audio
Digital audio
(51m38s)
[20170329_TiTech_Ing_InnovationLearning mp3]
(50MB)
[20170329_TiTech_Ing_InnovationLearning_3db mp3]
(volume boosted 3db, 50MB)
[20170329_TiTech_Ing_InnovationLearning_6db mp3]
(volume boosted 6db, 50MB)

Alternatively, downloadable video files allow watching in disconnected mode.

Video H.264 MP4 WebM
March 8
(complete,
1h41m14s)
[20170329_TiTech_Ing_HD_487Kbps m4v]
(HD 487Kbps 186MB) [on the Internet Archive]
[20170329_TiTech_Ing_nHD_197Kbps m4v]
(nHD 197Kkps 76MB)
[20170329_TiTech_Ing_HD_347Kbps webm]
(HD 347Kbps 134MB)
[20170329_TiTech_Ing_nHD_131Kbps webm]
(nHD 131Kbps 51MB)

The annual symposiums at Tokyo Tech, hosted by Kyoichi (Jim) Kijima and Hiroshi Deguchi, have been a continuing opportunity to share ideas on services systems science for a decade.  … Read more (in a new tab)

The theme of “New Developments of Systems Thinking: From IoT to AI” at the Tenth International Symposium on Service Systems Science presented an opportunity to look at changes currently happening with contemporary technologies.  For a short talk, my agenda focused on three assertions:

  • 1. Open innovation learning, through open sourcing while private sourcing, has grown from 2001 to become mainstream
  • 2. Significant Internet of Things, cloud platforms and cognitive computing initiatives involve commercial and noncommercial contributors
  • 3. Creators, makers and remixers should consciously choose and declare conditions for derivative works

The relevance of the research for my dissertation (currently in review at Aalto University) became a frame for examining IoT, cloud and cognitive.  With both commercial and noncommercial contributors working alongside each other, content creators and makers should think ahead to conditions they wish to place on others who may derive from their works.  The previously posted slides on the Coevolving Commons have been synchronized with the digital audio recording.

The lecture and subsequent questions-and-answers are available online as web video.

For those who just want to listen, downloadable audio files (some with digitally boosted volume) are an option.

Audio
Digital audio
(51m38s)
[20170329_TiTech_Ing_InnovationLearning mp3]
(50MB)
[20170329_TiTech_Ing_InnovationLearning_3db mp3]
(volume boosted 3db, 50MB)
[20170329_TiTech_Ing_InnovationLearning_6db mp3]
(volume boosted 6db, 50MB)

Alternatively, downloadable video files allow watching in disconnected mode.

Video H.264 MP4 WebM
March 8
(complete,
1h41m14s)
[20170329_TiTech_Ing_HD_487Kbps m4v]
(HD 487Kbps 186MB) [on the Internet Archive]
[20170329_TiTech_Ing_nHD_197Kbps m4v]
(nHD 197Kkps 76MB)
[20170329_TiTech_Ing_HD_347Kbps webm]
(HD 347Kbps 134MB)
[20170329_TiTech_Ing_nHD_131Kbps webm]
(nHD 131Kbps 51MB)

The annual symposiums at Tokyo Tech, hosted by Kyoichi (Jim) Kijima and Hiroshi Deguchi, have been a continuing opportunity to share ideas on services systems science for a decade.  … Read more (in a new tab)

Digest on Service Systems Science at Tokyo Institute of Technology (2009)

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

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    • daviding: “Diachrony (or diachronic shifts) resurrects a word from 1857…” April 10, 2024
      Diachrony (or diachronic shifts) resurrects a word from 1857, better expressing *changes through time*. A social practice publication in 1998 contrasts synchronic with diachronic. https://ingbrief.wordpress.com/2024/04/10/diachronic-diachrony/
    • daviding: “Web video introduction of 15 minutes for 1-hour Lunch and Le…” March 22, 2024
      Web video introduction of 15 minutes for 1-hour Lunch and Learn #CentreForSocialInnovationToronto on "Systems Changes Dialogues for Social Innovation" invites practitioners for upcoming monthly meetings. Evocative animated images, details deferred to conversations with mentors. https://coevolving.com/blogs/index.php/archive/systems-changes-dialogues-csi/#SystemsThinking
    • daviding: “Web video of slides from "From Unfreezing-Refreezing, to Sys…” March 21, 2024
      Web video of slides from "From Unfreezing-Refreezing, to Systems Changes Learning" for Dialogic Drinks of #EQLab represents only 1/5 of the time compared to peer-led discussions. Concise hosting called for brevity, and richer presentations. https://coevolving.com/blogs/index.php/archive/from-unfreezing-refreezing-eq-lab/ #SystemsThinking
    • daviding: “Hosting multiple Dialogic Drinks on "From Unfreezing-Refreez…” March 8, 2024
      Hosting multiple Dialogic Drinks on "From Unfreezing-Refreezing, to Systems Changes Learning" online, March 12 (Europe), March 14 (Americas), March 15 (Australia). #Leadership meets #SystemsThinking . Short presentations, longer discussions https://www.eqlab.co/from-unfreezing-refreezing-to-systems-changes-learning-david-ing
    • daviding: “"Climate change has no map that we know of. Each time a new…” February 15, 2024
      "Climate change has no map that we know of. Each time a new scientific study returns something we studied before, it's always going to arrive faster and be worse than we thought before". Episode 5, #DavidLHawk "What to do When It's too Late" https://www.youtube.com/watch?v=VPruvIsDRDk #SystemsThinking "Instead of cause-effect thinking, effects coming from prior effects, not […]
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    • The Nature and Application of the Daodejing | Ames and Hall (2003)
      Ames and Hall (2003) provide some tips for those studyng the DaoDeJing.
    • Diachronic, diachrony
      Finding proper words to express system(s) change(s) can be a challenge. One alternative could be diachrony. The Oxford English dictionary provides two definitions for diachronic, the first one most generally related to time. (The second is linguistic method) diachronic ADJECTIVE Oxford English Dictionary, s.v. “diachronic (adj.), sense 1,” July 2023, https://doi.org/10.1093/OED/3691792233. For completeness, prochronic relates “to […]
    • Introduction, “Systems Thinking: Selected Readings, volume 2”, edited by F. E. Emery (1981)
      The selection of readings in the “Introduction” to Systems Thinking: Selected Readings, volume 2, Penguin (1981), edited by Fred E. Emery, reflects a turn from 1969 when a general systems theory was more fully entertained, towards an urgency towards changes in the world that were present in 1981. Systems thinking was again emphasized in contrast […]
    • Introduction, “Systems Thinking: Selected Readings”, edited by F. E. Emery (1969)
      In reviewing the original introduction for Systems Thinking: Selected Readings in the 1969 Penguin paperback, there’s a few threads that I only recognize, many years later. The tables of contents (disambiguating various editions) were previously listed as 1969, 1981 Emery, System Thinking: Selected Readings. — begin paste — Introduction In the selection of papers for this […]
    • Concerns with the way systems thinking is used in evaluation | Michael C. Jackson, OBE | 2023-02-27
      In a recording of the debate between Michael Quinn Patton and Michael C. Jackson on “Systems Concepts in Evaluation”, Patton referenced four concepts published in the “Principles for effective use of systems thinking in evaluation” (2018) by the Systems in Evaluation Topical Interest Group (SETIG) of the American Evaluation Society. The four concepts are: (i) […]
    • Quality Criteria for Action Research | Herr, Anderson (2015)
      How might the quality of an action research initiative be evaluated? — begin paste — We have linked our five validity criteria (outcome, process, democratic, catalytic, and dialogic) to the goals of action research. Most traditions of action research agree on the following goals: (a) the generation of new knowledge, (b) the achievement of action-oriented […]
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    • 2024/03 Moments March 2024
      More work than play for first part of month, in anticipation of trip to Vancouver to visit family.
    • 2024/02 Moments February 2024
      Chinese New Year celebrations, both public and family, extended over two weekends, due to busy social schedules.
    • 2024/01 Moments January 2024
      Hibernated with work for most of January, with more activity towards the end of month with warmer termperatures.
    • 2023/12 Moments December 2023
      A month of birthdays and family holiday events, with seasonal events at attractuions around town.
    • 2023/11 Moments November 2023
      Dayliight hours getting shorter encouraged more indoor events, unanticipated cracked furnace block led to replacement of air conditioner with heat pump, too.
    • 2023/10 Moments October 2023
      Left Seoul for 8 days in Ho Chi Minh City, and then 7 days in Taipei. Extended family time with sightseeing, almost completely offline from work.
  • RSS on Media Queue

    • What to Do When It’s Too Late | David L. Hawk | 2024
      David L. Hawk (American management theorist, architect, and systems scientist) has been hosting a weekly television show broadcast on Bold Brave Tv from the New York area on Wednesdays 6pm ET, remotely from his home in Iowa. Live, callers can join…Read more ›
    • 2021/06/17 Keekok Lee | Philosophy of Chinese Medicine 2
      Following the first day lecture on Philosophy of Chinese Medicine 1 for the Global University for Sustainability, Keekok Lee continued on a second day on some topics: * Anatomy as structure; physiology as function (and process); * Process ontology, and thing ontology; * Qi ju as qi-in-concentrating mode, and qi san as qi-in-dissipsating mode; and […]
    • 2021/06/16 Keekok Lee | Philosophy of Chinese Medicine 1
      The philosophy of science underlying Classical Chinese Medicine, in this lecture by Keekok Lee, provides insights into ways in which systems change may be approached, in a process ontology in contrast to the thing ontology underlying Western BioMedicine. Read more ›
    • 2021/02/02 To Understand This Era, You Need to Think in Systems | Zeynep Tufekci with Ezra Klein | New York Times
      In conversation, @zeynep with @ezraklein reveal authentic #SystemsThinking in (i) appreciating that “science” is constructed by human collectives, (ii) the west orients towards individual outcomes rather than population levels; and (iii) there’s an over-emphasis on problems of the moment, and…Read more ›
    • 2019/04/09 Art as a discipline of inquiry | Tim Ingold (web video)
      In the question-answer period after the lecture, #TimIngold proposes art as a discipline of inquiry, rather than ethnography. This refers to his thinking On Human Correspondence. — begin paste — [75m26s question] I am curious to know what art, or…Read more ›
    • 2019/10/16 | “Bubbles, Golden Ages, and Tech Revolutions” | Carlota Perez
      How might our society show value for the long term, over the short term? Could we think about taxation over time, asks @carlotaprzperez in an interview: 92% for 1 day; 80% within 1 month; 50%-60% tax for 1 year; zero tax for 10 years.Read more ›
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