The Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.
I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons. The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!). Speakers include:
- Ken Senoh, University of Tokyo
- Marianne Kosits, IBM
- Klaus-Peter Fahnrich, University of Leipzig; and
- Yonekura Hiroyuki, Gourmet Navigator; and
- a panel including Gary Metcalf, Jennifer Wilby, and Hiroshi Deguchi,
- moderated by Kyoichi Jim Kijima.
The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.
With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.
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