Towards the development of a science of service systems I’ve been facilitating a group of senior researchers, internationally. I’ve posted a presentation from a workshop in early September at the UKSS meeting in Oxford that reflects the current status of this project.
The results of this year-long project will be presented at the ISSS annual meeting scheduled for July 2010 in Waterloo, Canada. The conversation started with an organizational meeting at ISSS Brisbane in July 2009. Key face-to-face meetings when content will be developed include …
The essential attributes of participants are an interest in service science and systems science … plus a tolerance for jet lag, or at least the willingness to work with collaborator spanning 14 time zones. The core of the researcher team are drawn from among the officers of the International Society for the Systems Sciences.
I generally prefer to relate research when it’s near completion, rather than when it’s just beginning … but a year is long time to wait for artifacts.
daviding October 7th, 2009
Tags: service systems, ssme, ssmed
[…] to the UK, I had some discussions with Gary Metcalf and Jennifer Wilby on current research into an emerging science of service systems, as well as ongoing client work with municipalities in Canada. We wrote this up, and the position […]
[…] One of the benefits of the IBM’s Smarter Planet vision(s) is its encouragement to think about the 21st century world from a fresh perspective. The rise of the service economy — which is not the same as the service sector — calls for the nurturing of talents with different emphases. While curricula typically have a strong grasp of agricultural systems (developed since, say, 1600 A,.D.), and industrial systems (since, say, 1850 A.D.), the science of service systems is still emerging. […]