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Doing, not-doing; errors of commission, errors of omission

Should we do, or not-do?  Russell Ackoff, over many years, wrote about (negative) potential consequences:

There are two possible types of decision-making mistakes, which are not equally easy to identify.

  • (1) Errors of commission: doing something that should not have been done.
  • (2) Errors of omission: not doing something that should have been done.

For example, acquiring a company that reduces a corporation’s overall performance is an error of commission, as is coming out with a product that fails to break even. Failure to acquire a company that could have been acquired and that would have increased the value of the corporation or failure to introduce a product that would have been very profitable is an error of omission  [Ackoff 1994, pp. 3-4].

Ackoff has always been great with turns of phrases such as these.  Some deeper reading evokes three ideas that may be worth further exploration:

  • 1. Doing or not-doing may or may not invoke learning.
  • 2. Doing or not-doing invokes implicit orientations on time.
  • 3. Doing or not-doing raises question of (i) changes via systems of willful action, and/or (ii) changes via systems of non-intrusive action.

These three ideas, explored in sections below, lead us from the management of human affairs, beyond questions of science, and into question of philosophy.

For those interested in the history of philosophy and science, the three ideas above are followed by an extra section:

  • Appendix. Doing or not-doing in management can be placed philosophically in American pragmatism.

The question of doing or not-doing has been deep in the intellectual traditions of American management thinking in the latter 20th century.  The attitude of Bias for Action espoused by Tom Peters first published in 1982 exhorts managers to do.  Peters describes the shifts of 1962 “Bias of planning”, to 1982 “Bias for action” in a report card from 2001, and observes in a 2018 interview that it’s become the first of eight commandments in Silicon Valley.

1. Doing or not-doing may or may not invoke learning

One way of framing doing and not-doing is around decision-making mistakes.  In 1994, Ackoff was advocating strongly for organizational learning.  He criticized executives who suppress the surfacing of prior errors that might preclude the recurrence of mistakes.

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