Coevolving Innovations

… in Business Organizations and Information Technologies

Enterprise joy

I’m writing this as a response to one of David’s comments , where he noted the dark cast of my first posting on this site. 

I agree that there is a kind of serious cast to that post, where I talk about the complexity and uncertainty that managers face.  This prompted David to comment about the pain-relief school of management consulting.

However, I did mention the notion of sustainment, and this was meant in the most positive way, as an indication of the mutually life-sustaining relationship among human beings and their institutions.

I’d like to go a little further and propose the thought that enterprises may be a source of joy, and may even be thought to experience joy.  I credit this notion to one of our IBM colleagues, Sukanya Patwardhan.  As part of an extended discussion, I introduced one of my standard themes, which is that human social systems are fundamentally living systems , which, as usual led to a health care analogy.  Sukanya pursued this point further by saying that maybe what we should be concerned about is not simply healing, but rather to foster well-being in enterprise institutions.  She further said that as services professionals we should go beyond feeling our clients’ pain, but rather share their joy.

I have thought a lot about those words, and they resonate with me.  I agree with David that technologies can be fun, as well as utilitarian, or dominating in the sense of providing competitive advantage.

As technology and business continue to coevolve, maybe it makes sense to put more stress on the joy that this can bring.  Not just the joy that might come from knocking a few points off a rival’s market share, but the joy that comes from creating positive sources of value.  As Robert Wright points out in his book Nonzero , the history of innovation is a continuing win-win game. 

This can be fun, and a source of joy, for us humans involved in the game.


Leave a Reply

Your email address will not be published. Required fields are marked *

  • RSS qoto.org/@daviding (Mastodon)

  • RSS on IngBrief

    • Goal, objective, ideal, pursuits (Ackoff & Emery, 1972)
      While Ackoff’s definitions of goals, objectives and ideals have been republished (and rewritten) multiple times, the 1972 definitions were derived from his original dissertation work.  Accordingly, in addition to the human-readable definitions, some mathematical notation is introduced. — begin paste — OUTCOMES 2.30. End (an immediate intended outcome) of a subject A in a particular […]
    • Pure Inquiring Systems: Antiteleology | The Design of Inquiring Systems | C. West Churchman | 1971
      The fifth way of knowing, as described by West Churchman, is a Singerian inquiring system. (This fifth way of knowing is more colloquially called Unbounded Systems Thinking in Mitroff and Linstone (1993)). The book On Purposeful Systems (Ackoff and Emery, 1972) was derived by Ackoff’s dissertation that was controversially coauthored with West Churchman. Purpose can […]
    • Process-Function Ecology, Wicked Problems, Ecological Evolution | Vasishth | Spanda J | 2015
      Understanding Process-Function Ecology by Ashwani Vasishth leads to luminaries in the systems sciences, including C. West Churchman, Eugene P. Odum and Timothy F.H. Allen.
    • The Innovation Delusion | Lee Vinsel, Andrew L. Russell | 2020
      As an irony, the 2020 book, The Innovation Delusion by #LeeVinsel @STS_News + #AndrewLRussell @RussellProf shouldn’t be seen as an innovation, but an encouragement to join @The_Maintainers where an ongoing thought network can continue. The subtitle “How Our Obsession with the New has Disrupted the Work That Matters Most” recognizes actual innovation, as distinct from […]
    • Republishing on Facebook as “good for the world” or “bad for the world” (NY Times, 2020/11/24)
      An online social network reproduces content partially based on algorithms, and partially based on the judgements made by human beings. Either may be viewed as positive or negative. > The trade-offs came into focus this month [November 2020], when Facebook engineers and data scientists posted the results of a series of experiments called “P(Bad for […]
    • 1969, 1981 Emery, System Thinking: Selected Readings
      Social Systems Science graduate students in 1970s-1980s with #RussellAckoff, #EricTrist + #HasanOzbehkhan at U. Pennsylvania Wharton School were assigned the Penguin paperback #SystemsThinking reader edited by #FredEEmery, with updated editions evolving contents.
  • Recent Posts

  • Archives

  • RSS on daviding.com

  • RSS on Media Queue

  • Meta

  • Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
    Theme modified from DevDmBootstrap4 by Danny Machal