Coevolving Innovations

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Currently Viewing Posts Tagged inquiring systems

Inquiring systems and asking the right question | Mitroff and Linstone (1993)

Inputs, Operator, Outputs, Guarantor

Fit the people around an organization; or an organization around the people? Working backwards, say @MitroffCrisis + #HaroldLinstone, from current concrete choices to uncertain futures, surfaces strategic assumptions in a collective decision, better than starting with an abstract scorecard to rank candidates. The Unbounded Mind is an easier-reading follow-on to The Design of Inquiry Systems by C. West Churchman.

This scorecard metaphor shows up in the second of five ways of knowing (i.e. inquiring systems)

Chapter 3 is “The World as a Formula: The Second Way of Knowing”. A case study commonly used in business school education is described.

To illustrate the use and meaning of the Analytic-Deductive IS in a social realm, we’ll apply it to a situation that on the surface at least is as “simple” as the question that occupied us in the last chapter. There is a somewhat dated yet classic case in the Harvard Business Review that provides a perfect depiction of the Analytic-Deductive IS. [5] Four men are running for the presidency of a fictitious life insurance company, Zenith Life. Background information on their strengths and weaknesses, families, career history, skills, and so on, is given for all four, although we do not receive the same information for each of them. Thus, we know more about one candidate in one category than we do about another. Also, the history and current nature of Zenith Life itself, its prospects and problems, its opportunities as well as threats, are described.

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Fit the people around an organization; or an organization around the people? Working backwards, say @MitroffCrisis + #HaroldLinstone, from current concrete choices to uncertain futures, surfaces strategic assumptions in a collective decision, better than starting with an abstract scorecard to rank candidates. The Unbounded Mind is an easier-reading follow-on to The Design of Inquiry Systems by C. West Churchman.

This scorecard metaphor shows up in the second of five ways of knowing (i.e. inquiring systems)

Chapter 3 is “The World as a Formula: The Second Way of Knowing”. A case study commonly used in business school education is described.

To illustrate the use and meaning of the Analytic-Deductive IS in a social realm, we’ll apply it to a situation that on the surface at least is as “simple” as the question that occupied us in the last chapter. There is a somewhat dated yet classic case in the Harvard Business Review that provides a perfect depiction of the Analytic-Deductive IS. [5] Four men are running for the presidency of a fictitious life insurance company, Zenith Life. Background information on their strengths and weaknesses, families, career history, skills, and so on, is given for all four, although we do not receive the same information for each of them. Thus, we know more about one candidate in one category than we do about another. Also, the history and current nature of Zenith Life itself, its prospects and problems, its opportunities as well as threats, are described.

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The Meta-design of Dialogues as Inquiring Systems

Dialogic design and systems thinking can be closely related, although not everyone appreciates the ties.  For the Design with Dialogue community, at the invitation of Peter Jones, we jointly organized a workshop based on some ideas that I had previously brought together in teaching in Finland.  I’ve posted the slides — both with builds and as printable — over on the Coevolving Commons.  For people who weren’t there, I can provide an outline of the activities of the three hours.

After introducing ourselves in the circle, and speaking about dialogues that each of us might be interested in pursuing, I provided an explanation of the Map of Ignorance, as described in the Curriculum on Medical Ignorance by Witte, Kerwin and Witte in the University of Arizona College of Medicine.  We walked through the interpretation of Unknown Knowns, Known Unknowns, and Errors.

Unknown unknowns raise questions about what might or might not be knowable.

Taboos and denials typically don’t enter a dialogue unless the facilitator ensures that they do.

Dialogic design and systems thinking can be closely related, although not everyone appreciates the ties.  For the Design with Dialogue community, at the invitation of Peter Jones, we jointly organized a workshop based on some ideas that I had previously brought together in teaching in Finland.  I’ve posted the slides — both with builds and as printable — over on the Coevolving Commons.  For people who weren’t there, I can provide an outline of the activities of the three hours.

After introducing ourselves in the circle, and speaking about dialogues that each of us might be interested in pursuing, I provided an explanation of the Map of Ignorance, as described in the Curriculum on Medical Ignorance by Witte, Kerwin and Witte in the University of Arizona College of Medicine.  We walked through the interpretation of Unknown Knowns, Known Unknowns, and Errors.

Unknown unknowns raise questions about what might or might not be knowable.

Taboos and denials typically don’t enter a dialogue unless the facilitator ensures that they do.

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