Towards the development of a science of service systems I’ve been facilitating a group of senior researchers, internationally. I’ve posted a presentation from a workshop in early September at the UKSS meeting in Oxford that reflects the current status of this project.
The results of this year-long project will be presented at the ISSS annual meeting scheduled for July 2010 in Waterloo, Canada. The conversation started with an organizational meeting at ISSS Brisbane in July 2009. Key face-to-face meetings when content will be developed include …
- in March 2010, a workshop supported by the Service Innovation Educational Program at the Tokyo Institute of Technology (similar to the invited workshop in 2008 and in 2009 ; and
- in April 2010, a team participating in the (Fuschl) Conversation hosted by the International Federation for Systems Research. (In a break from tradition, the meeting will probably not be at Fuschl am See this year, but another location in Austria).
The essential attributes of participants are an interest in service science and systems science … plus a tolerance for jet lag, or at least the willingness to work with collaborator spanning 14 time zones. The core of the researcher team are drawn from among the officers of the International Society for the Systems Sciences.
I generally prefer to relate research when it’s near completion, rather than when it’s just beginning … but a year is long time to wait for artifacts.