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(Progress on) Conversations on an Emerging Science of Service Systems

Towards the development of a science of service systems I’ve been facilitating a group of senior researchers, internationally.  I’ve posted a presentation from a workshop in early September at the UKSS meeting in Oxford that reflects the current status of this project.

The results of this year-long project will be presented at the ISSS annual meeting scheduled for July 2010 in Waterloo, Canada.  The conversation started with an organizational meeting at ISSS Brisbane in July 2009.  Key face-to-face meetings when content will be developed include …

The essential attributes of participants are an interest in service science and systems science … plus a tolerance for jet lag, or at least the willingness to work with collaborator spanning 14 time zones.  The core of the researcher team are drawn from among the officers of the International Society for the Systems Sciences.

I generally prefer to relate research when it’s near completion, rather than when it’s just beginning … but a year is long time to wait for artifacts.

Towards the development of a science of service systems I’ve been facilitating a group of senior researchers, internationally.  I’ve posted a presentation from a workshop in early September at the UKSS meeting in Oxford that reflects the current status of this project.

The results of this year-long project will be presented at the ISSS annual meeting scheduled for July 2010 in Waterloo, Canada.  The conversation started with an organizational meeting at ISSS Brisbane in July 2009.  Key face-to-face meetings when content will be developed include …

The essential attributes of participants are an interest in service science and systems science … plus a tolerance for jet lag, or at least the willingness to work with collaborator spanning 14 time zones.  The core of the researcher team are drawn from among the officers of the International Society for the Systems Sciences.

I generally prefer to relate research when it’s near completion, rather than when it’s just beginning … but a year is long time to wait for artifacts.

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    • Goal, objective, ideal, pursuits (Ackoff & Emery, 1972)
      While Ackoff’s definitions of goals, objectives and ideals have been republished (and rewritten) multiple times, the 1972 definitions were derived from his original dissertation work.  Accordingly, in addition to the human-readable definitions, some mathematical notation is introduced. — begin paste — OUTCOMES 2.30. End (an immediate intended outcome) of a subject A in a particular […]
    • Pure Inquiring Systems: Antiteleology | The Design of Inquiring Systems | C. West Churchman | 1971
      The fifth way of knowing, as described by West Churchman, is a Singerian inquiring system. (This fifth way of knowing is more colloquially called Unbounded Systems Thinking in Mitroff and Linstone (1993)). The book On Purposeful Systems (Ackoff and Emery, 1972) was derived by Ackoff’s dissertation that was controversially coauthored with West Churchman. Purpose can […]
    • Process-Function Ecology, Wicked Problems, Ecological Evolution | Vasishth | Spanda J | 2015
      Understanding Process-Function Ecology by Ashwani Vasishth leads to luminaries in the systems sciences, including C. West Churchman, Eugene P. Odum and Timothy F.H. Allen.
    • The Innovation Delusion | Lee Vinsel, Andrew L. Russell | 2020
      As an irony, the 2020 book, The Innovation Delusion by #LeeVinsel @STS_News + #AndrewLRussell @RussellProf shouldn’t be seen as an innovation, but an encouragement to join @The_Maintainers where an ongoing thought network can continue. The subtitle “How Our Obsession with the New has Disrupted the Work That Matters Most” recognizes actual innovation, as distinct from […]
    • Republishing on Facebook as “good for the world” or “bad for the world” (NY Times, 2020/11/24)
      An online social network reproduces content partially based on algorithms, and partially based on the judgements made by human beings. Either may be viewed as positive or negative. > The trade-offs came into focus this month [November 2020], when Facebook engineers and data scientists posted the results of a series of experiments called “P(Bad for […]
    • 1969, 1981 Emery, System Thinking: Selected Readings
      Social Systems Science graduate students in 1970s-1980s with #RussellAckoff, #EricTrist + #HasanOzbehkhan at U. Pennsylvania Wharton School were assigned the Penguin paperback #SystemsThinking reader edited by #FredEEmery, with updated editions evolving contents.
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