Coevolving Innovations

… in Business Organizations and Information Technologies

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Practices generating innovation, a language action perspective

I’m a big fan of Disclosing New Worlds by Charles Spinosa, Fernando Flores and Hubert Dreyfus. Its practice perspective, rooted in Dreyfus’ reading of Heidegger, is complementary to the social theory of Pierre Bourdieu, who provides a foundation for the research into communities of practice by Etienne Wenger and John Seely Brown.

Thus, I was thrilled to read an article by Peter J. Denning and Robert Dunham on “Innovation as Language Action” in Communications of the ACM. (To make the social network link, Dunham was at BDA with Flores). This article appeared in a special issue on “Two Decades of the Language-Action Perspective“.

Working from the conclusion to the article, Denning & Dunham make the main claims that:

  • Innovation occurs when a group or community adopts a new practice.
  • Invention and innovation are two different skill sets.
  • The language-action perspective helped identify seven practices that constitute the innovation skill set.
  • Anyone can learn the innovation skill by mastering the seven personal practices. [p. 52]

I like the first three claims, but have some reservations on the fourth!

Denning & Dunham are helpful to clarifying innovation research by making the distinction between theoretical, empirical and generative frameworks:

I’m a big fan of Disclosing New Worlds by Charles Spinosa, Fernando Flores and Hubert Dreyfus. Its practice perspective, rooted in Dreyfus’ reading of Heidegger, is complementary to the social theory of Pierre Bourdieu, who provides a foundation for the research into communities of practice by Etienne Wenger and John Seely Brown.

Thus, I was thrilled to read an article by Peter J. Denning and Robert Dunham on “Innovation as Language Action” in Communications of the ACM. (To make the social network link, Dunham was at BDA with Flores). This article appeared in a special issue on “Two Decades of the Language-Action Perspective“.

Working from the conclusion to the article, Denning & Dunham make the main claims that:

  • Innovation occurs when a group or community adopts a new practice.
  • Invention and innovation are two different skill sets.
  • The language-action perspective helped identify seven practices that constitute the innovation skill set.
  • Anyone can learn the innovation skill by mastering the seven personal practices. [p. 52]

I like the first three claims, but have some reservations on the fourth!

Denning & Dunham are helpful to clarifying innovation research by making the distinction between theoretical, empirical and generative frameworks:

Deterring spam by suppressing return receipts in Lotus Notes client

The spam filters into IBM seem pretty good, so I don’t get nearly as much spam as on my private e-mail IDs. Today, I opened a message in my inbox that I thought might be spam. It generated a return receipt, and since I unfortunately wasn’t in “island” mode, a message got returned to the spammer that I had opened the note.

I’m relatively savvy on spam deterrence. I maintain multiple e-mail addresses as personas. (I learned this from my sons. These are ways of maintaining gradients of intimacy). Some e-mail addresses are redirection IDs, so at least I know where I’m getting spam generated from. Thus, I annoyed myself on contributing to increasing my own spam.

I found a solution on Rocky Oliver’s “Lotus Geek” blog. In the mid-1990s, I was working around Lotus Notes a lot, and got training to the level of a Notes 4 developer. (This was certainly a benefit of having some amount of corporate training!) I haven’t kept up my Notes coding skills, but the instructions to modify an Inbox template using Domino Designer took me less than 5 minutes to implement.

I think that return receipt notification — at least on external e-mail messages — something that is instituted as a standard on corporate e-mail!

The spam filters into IBM seem pretty good, so I don’t get nearly as much spam as on my private e-mail IDs. Today, I opened a message in my inbox that I thought might be spam. It generated a return receipt, and since I unfortunately wasn’t in “island” mode, a message got returned to the spammer that I had opened the note.

I’m relatively savvy on spam deterrence. I maintain multiple e-mail addresses as personas. (I learned this from my sons. These are ways of maintaining gradients of intimacy). Some e-mail addresses are redirection IDs, so at least I know where I’m getting spam generated from. Thus, I annoyed myself on contributing to increasing my own spam.

I found a solution on Rocky Oliver’s “Lotus Geek” blog. In the mid-1990s, I was working around Lotus Notes a lot, and got training to the level of a Notes 4 developer. (This was certainly a benefit of having some amount of corporate training!) I haven’t kept up my Notes coding skills, but the instructions to modify an Inbox template using Domino Designer took me less than 5 minutes to implement.

I think that return receipt notification — at least on external e-mail messages — something that is instituted as a standard on corporate e-mail!

International Service Business Management curriculum, and blogging in the learning process

In the first week of September, I was in Finland to launch the Master’s Degree in International Service Business Management at Helsinki Polytechnic Stadia. Here’s what the instructor’s view looks like.

20060908_Stadia_class.jpg

The classes for this one-year program run on Thursday and Fridays, with all of the lectures front-loaded into the fall. Since I don’t live in Finland, I installed Drupal as a content management system, and have been communicating with the students at a distance.

In the first week of September, I was in Finland to launch the Master’s Degree in International Service Business Management at Helsinki Polytechnic Stadia. Here’s what the instructor’s view looks like.

20060908_Stadia_class.jpg

The classes for this one-year program run on Thursday and Fridays, with all of the lectures front-loaded into the fall. Since I don’t live in Finland, I installed Drupal as a content management system, and have been communicating with the students at a distance.

Resurrecting a persona for business

Should a blog reflect more than one persona?

Last week, I had practically written an obituary for this website, and was planning on integrating my personas on the blog at daviding.com. Reversing myself (as I’ve done before), I’ve decided that it makes more sense to maintain a professional persona (of interest to business thinkers) in addition to my non-work persona. There’s two motivations for this.

Should a blog reflect more than one persona?

Last week, I had practically written an obituary for this website, and was planning on integrating my personas on the blog at daviding.com. Reversing myself (as I’ve done before), I’ve decided that it makes more sense to maintain a professional persona (of interest to business thinkers) in addition to my non-work persona. There’s two motivations for this.

Redirecting energies

If you’re checking out the dates on this blog, you’ll note a long … gap between entries. After consultation with my blogging partners, Doug and Martin, we’ve decided to formally wind down the blog … at least for now. I’ll retain the domain name and probably leave the entries to date accessible for posterity, but will be more active elsewhere on the Internet.

If you’d like to leave comments on the entries on this blog, I’ll still accept them. You can check out my personal blog at daviding.com if you’re okay with stream-of-consciousness writing, but for more in-depth content, sign up for an ID at rendez.org to follow the two-year Finnish research project on innovation. If you’re really far out on the adoption curve, you might have a better chance of catching Doug on Second Life, maybe on Almaden Island!

Coevolving.com was an experiment initiated by myself, with Doug and Martin game to try it out.

If you’re checking out the dates on this blog, you’ll note a long … gap between entries. After consultation with my blogging partners, Doug and Martin, we’ve decided to formally wind down the blog … at least for now. I’ll retain the domain name and probably leave the entries to date accessible for posterity, but will be more active elsewhere on the Internet.

If you’d like to leave comments on the entries on this blog, I’ll still accept them. You can check out my personal blog at daviding.com if you’re okay with stream-of-consciousness writing, but for more in-depth content, sign up for an ID at rendez.org to follow the two-year Finnish research project on innovation. If you’re really far out on the adoption curve, you might have a better chance of catching Doug on Second Life, maybe on Almaden Island!

Coevolving.com was an experiment initiated by myself, with Doug and Martin game to try it out.

Why service practitioners should care about SSME

Since I had already planned to be in Finland for educational purposes, I had offered Juha Hulkkonen (country manager for IBM Global Business Services) some of my time for purposes that might help the company. He asked me to coordinate with Jyrgi Koskinen, who has a more formal role in university relations for IBM in Finland. In addition to lecturing in the afternoon on research that I’m likely to publish over the next year or so, I was asked to give a morning lecture on SSME (Services Science, Management and Engineering) at a Friday morning coffee gathering at the IBM office.

I had seen Jim Spohrer give a version of this talk at the ISSS conference in Cancun last July, and then stepped up as a last-minute speaker on SSME at the IT Strategy Consulting conference in Toronto a few weeks ago. After more than a year of seeing similar presentations based on Jim’s slides, I wasn’t comfortable in presenting that content at IBM Finland. Firstly, Jim’s presentation is deep, and I only had 30 minutes with a casual audience. Secondly, Jim’s presentation is targeted more at universities and researchers, and my audience would likely be management consultants, technical services professionals, and some sales personnel. I decided to customize my own version of the presentation.

Although I definitely have academic research interests, I am a management consultant, and understand the perspective of “why should I care”? I had spoken with Jim before leaving on this trip, and he said that SSME isn’t something that will happen overnight, but it would be rewarding to see the educational system change over a 3-to-10 year horizon.… Read more (in a new tab)

Since I had already planned to be in Finland for educational purposes, I had offered Juha Hulkkonen (country manager for IBM Global Business Services) some of my time for purposes that might help the company. He asked me to coordinate with Jyrgi Koskinen, who has a more formal role in university relations for IBM in Finland. In addition to lecturing in the afternoon on research that I’m likely to publish over the next year or so, I was asked to give a morning lecture on SSME (Services Science, Management and Engineering) at a Friday morning coffee gathering at the IBM office.

I had seen Jim Spohrer give a version of this talk at the ISSS conference in Cancun last July, and then stepped up as a last-minute speaker on SSME at the IT Strategy Consulting conference in Toronto a few weeks ago. After more than a year of seeing similar presentations based on Jim’s slides, I wasn’t comfortable in presenting that content at IBM Finland. Firstly, Jim’s presentation is deep, and I only had 30 minutes with a casual audience. Secondly, Jim’s presentation is targeted more at universities and researchers, and my audience would likely be management consultants, technical services professionals, and some sales personnel. I decided to customize my own version of the presentation.

Although I definitely have academic research interests, I am a management consultant, and understand the perspective of “why should I care”? I had spoken with Jim before leaving on this trip, and he said that SSME isn’t something that will happen overnight, but it would be rewarding to see the educational system change over a 3-to-10 year horizon.… Read more (in a new tab)

  • RSS qoto.org/@daviding (Mastodon)

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      Diachrony (or diachronic shifts) resurrects a word from 1857, better expressing *changes through time*. A social practice publication in 1998 contrasts synchronic with diachronic. https://ingbrief.wordpress.com/2024/04/10/diachronic-diachrony/
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    • daviding: “Hosting multiple Dialogic Drinks on "From Unfreezing-Refreez…” March 8, 2024
      Hosting multiple Dialogic Drinks on "From Unfreezing-Refreezing, to Systems Changes Learning" online, March 12 (Europe), March 14 (Americas), March 15 (Australia). #Leadership meets #SystemsThinking . Short presentations, longer discussions https://www.eqlab.co/from-unfreezing-refreezing-to-systems-changes-learning-david-ing
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      Ames and Hall (2003) provide some tips for those studyng the DaoDeJing.
    • Diachronic, diachrony
      Finding proper words to express system(s) change(s) can be a challenge. One alternative could be diachrony. The Oxford English dictionary provides two definitions for diachronic, the first one most generally related to time. (The second is linguistic method) diachronic ADJECTIVE Oxford English Dictionary, s.v. “diachronic (adj.), sense 1,” July 2023, https://doi.org/10.1093/OED/3691792233. For completeness, prochronic relates “to […]
    • Introduction, “Systems Thinking: Selected Readings, volume 2”, edited by F. E. Emery (1981)
      The selection of readings in the “Introduction” to Systems Thinking: Selected Readings, volume 2, Penguin (1981), edited by Fred E. Emery, reflects a turn from 1969 when a general systems theory was more fully entertained, towards an urgency towards changes in the world that were present in 1981. Systems thinking was again emphasized in contrast […]
    • Introduction, “Systems Thinking: Selected Readings”, edited by F. E. Emery (1969)
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    • Concerns with the way systems thinking is used in evaluation | Michael C. Jackson, OBE | 2023-02-27
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    • 2024/03 Moments March 2024
      More work than play for first part of month, in anticipation of trip to Vancouver to visit family.
    • 2024/02 Moments February 2024
      Chinese New Year celebrations, both public and family, extended over two weekends, due to busy social schedules.
    • 2024/01 Moments January 2024
      Hibernated with work for most of January, with more activity towards the end of month with warmer termperatures.
    • 2023/12 Moments December 2023
      A month of birthdays and family holiday events, with seasonal events at attractuions around town.
    • 2023/11 Moments November 2023
      Dayliight hours getting shorter encouraged more indoor events, unanticipated cracked furnace block led to replacement of air conditioner with heat pump, too.
    • 2023/10 Moments October 2023
      Left Seoul for 8 days in Ho Chi Minh City, and then 7 days in Taipei. Extended family time with sightseeing, almost completely offline from work.
  • RSS on Media Queue

    • What to Do When It’s Too Late | David L. Hawk | 2024
      David L. Hawk (American management theorist, architect, and systems scientist) has been hosting a weekly television show broadcast on Bold Brave Tv from the New York area on Wednesdays 6pm ET, remotely from his home in Iowa. Live, callers can join…Read more ›
    • 2021/06/17 Keekok Lee | Philosophy of Chinese Medicine 2
      Following the first day lecture on Philosophy of Chinese Medicine 1 for the Global University for Sustainability, Keekok Lee continued on a second day on some topics: * Anatomy as structure; physiology as function (and process); * Process ontology, and thing ontology; * Qi ju as qi-in-concentrating mode, and qi san as qi-in-dissipsating mode; and […]
    • 2021/06/16 Keekok Lee | Philosophy of Chinese Medicine 1
      The philosophy of science underlying Classical Chinese Medicine, in this lecture by Keekok Lee, provides insights into ways in which systems change may be approached, in a process ontology in contrast to the thing ontology underlying Western BioMedicine. Read more ›
    • 2021/02/02 To Understand This Era, You Need to Think in Systems | Zeynep Tufekci with Ezra Klein | New York Times
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