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T-shaped professionals, T-shaped skills, hybrid managers

The science, management and engineering of service systems is associated with a call for T-shaped people. The most recent emphasis is on T-shaped professionals, which was preceded by T-shaped skills, with linkages back to a 1990 study on hybrid managers. Some insight can be gained by working backwards through the nuanced terms.

The 2008 Cambridge (IfM and IBM) report issues a challenge to universities for developing skills, and then seeks to enlist support from business and government.

Developing T-shaped professionals
Discipline-based education remains a vital role of modern universities. In order to close the skill gap, however, universities should also offer students the opportunity to gain qualifications in the interdisciplinary requirements of SSME. Such qualifications would equip graduates with the concepts and vocabulary to discuss the design and improvement of service systems with peers from other disciplines. Industry refers to these people as T-shaped professionals, who are deep problem solvers in their home discipline but also capable of interacting with and understanding specialists from a wide range of disciplines and functional areas.

Widely recognised SSME programmes would help ensure the availability of a large population of T-shaped professionals (from many home disciplines) with the ability to collaborate to create service innovations. SSME qualifications would indicate that these graduates could communicate with scientists, engineers, managers, designers, and many others involved in service systems. Graduates with SSME qualifications would be well prepared to ‘hit the ground running’, able to become immediately productive and make significant contributions when joining a service innovation project.

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The science, management and engineering of service systems is associated with a call for T-shaped people. The most recent emphasis is on T-shaped professionals, which was preceded by T-shaped skills, with linkages back to a 1990 study on hybrid managers. Some insight can be gained by working backwards through the nuanced terms.

The 2008 Cambridge (IfM and IBM) report issues a challenge to universities for developing skills, and then seeks to enlist support from business and government.

Developing T-shaped professionals
Discipline-based education remains a vital role of modern universities. In order to close the skill gap, however, universities should also offer students the opportunity to gain qualifications in the interdisciplinary requirements of SSME. Such qualifications would equip graduates with the concepts and vocabulary to discuss the design and improvement of service systems with peers from other disciplines. Industry refers to these people as T-shaped professionals, who are deep problem solvers in their home discipline but also capable of interacting with and understanding specialists from a wide range of disciplines and functional areas.

Widely recognised SSME programmes would help ensure the availability of a large population of T-shaped professionals (from many home disciplines) with the ability to collaborate to create service innovations. SSME qualifications would indicate that these graduates could communicate with scientists, engineers, managers, designers, and many others involved in service systems. Graduates with SSME qualifications would be well prepared to ‘hit the ground running’, able to become immediately productive and make significant contributions when joining a service innovation project.

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    • daviding: “While institutions are incorporated to live beyond the lifet…” November 29, 2022
      While institutions are incorporated to live beyond the lifetime of a single human being, perhaps fulfilling its mission can lead to a conclusion that the best course is to wind itself down. Courage at the #IveyFoundation , led by #BruceLourie > One of Canada’s largest and oldest philanthropic organizations has decided to wind down and […]
    • daviding: “Reassured that qoto.org is on the Wayback Machine @interneta…” November 27, 2022
      Reassured that qoto.org is on the Wayback Machine @internetarchive .https://web.archive.org/web/20220000000000*/Qoto.org
    • daviding: “Researching #Contextualism, online archive of "#RootMetaphor…” November 26, 2022
      Researching #Contextualism, online archive of "#RootMetaphor: The Live Thought of #StephenCPepper" from Paunch 1980 magazine is helpful. Philosopher of aesthetics a follower of #JohnDewey, contemporary of #KurtLewin, senior to #ThomasKuhn, #EricTrist https://ingbrief.wordpress.com/2022/11/26/root-metaphor-the-live-thought-of-stephen-c-pepper-1980/ #SystemsThinking
    • daviding: “#Autopoiesis, as coined by #HumbertoMaturana, is in the #Con…” November 23, 2022
      #Autopoiesis, as coined by #HumbertoMaturana, is in the #Contextualist #RootMetaphor of #StephenCPepper, rather than the organismic root metaphor, say #HowardMancing and #JenniferMarstonWilliam #PurdueLibArts https://ingbrief.wordpress.com/2022/11/23/autopoiesis-as-in-the-contextualist-root-metaphor-mancing-marston-william-2022/ #SystemsThinking
    • daviding: “As much as #JudithRosen channels the work of her father, #Ro…” November 17, 2022
      As much as #JudithRosen channels the work of her father, #RobertRosen, the long conversations on #AnticipatorySystems she used to have with him have led to #SystemsThinking ideas that are probably officially unpublished by him, and should be credited to Judith herself. > I have come to view the consciously aware mind, as experienced by human […]
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