Coevolving Innovations

… in Business Organizations and Information Technologies

Prior talks on Service Systems Thinking have focused on basics.  For this year’s Symposium on Service Systems Science at the Tokyo Institute of Technology, I decided to step up the emphasis in a short presentation on some selected ideas:

  • An unfolding is a process which gets you from one stage or moment of development to the next moment of development, in the evolution of a neighborhood or in the evolution of a building;  and
  • Value is dynamic, with access consciousness ex-ante and ex-post, and phenomenological consciousness in lived experience

From the 8 practices employed by Christopher Alexander on the 1985 Eishin project, I focused on one:

  • Find systems of centers in (i) the notions in people’s minds, and (ii) the places in the land. Combine them.

These ideas are at the core of how systems thinking is intertwined with service science, and pattern languages.  Jim Kijima and Hiroshi Deguchi arranged for a videographer this year, so there’s a record of the presentation.

Audio [20150228_1430_Titech_Ing_UnfoldingValuePlacesSpacesPaces_128kbps.mp3]
(45MB, 46m51s)
Video (47m01s) nHD
H.264 MP4 [640×360
454Kbps m4v
] (160MB)
[640×360
1754Kbps m4v
] (679MB)
WebM [640×360
247Kbps webm
] (87MB)

 

The video is available on Youtube, or downloadable as audio or video.

July 1st, 2015

Posted In: pattern language, services, systems

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In the IBM Archives, there’s a “IBM Management Principles & Practices” document that reflects the culture of an organization where I spent 28 years.  The 19 pages includes articles by seven IBM chairmen over a span of 90 years (published in 2002):

# Article Author Date
01. Basic Beliefs and Management Principles Thomas J. Watson, Jr. April 1969
02. Basic Management Responsibilities Thomas J. Watson, Jr July 1960
03. Be Yourself Frank Cary September 1975
04. Community Education Thomas J. Watson, Jr. August 1961
05. Community Service T. Vincent Larson December 1971
06. Conformity Frank Cary August 1973
07. Decision-Making Thomas J. Watson, Jr. October 1963
08. Equal Opportunity Frank Cary February 1974
09. Ethical Conduct Thomas J. Watson, Jr. June 1961
10. Gobbledygook Thomas J. Watson, Jr. February 1970
11. Human Relations Frank Cary December 1975
12. Managing People Thomas J. Watson, Jr. October 1964
13. Moves Thomas J. Watson, Jr. May 1968
14. Provincialism Thomas J. Watson, Jr. June 1962
15. Quality John R. Opel December 1981
16. Recognition Thomas J. Watson, Jr. March 1970
17. Thinking Thomas J. Watson, Sr. February 1930
18. Trust John F. Akers June 1986
19. Why Thomas J. Watson, Jr. May 1963
20. Women T. Vincent Learson August 1970
21. Win, Execute and Team Louis V. Gerstner, Jr. 1998

The article that led my interest was “Basic Beliefs and Management Principles”, which alphabetically happens to be first.  The “codification of the basic beliefs” is placed in the year 1962 by the IBM Archives, so the 1969 restatement by Thomas J. Watson, Jr. came seven years later.  The letter was addressed to IBM managers:  the first three points review the basic beliefs, followed by four principles for managers to heed:

Basic Beliefs and Management Principles

As you all know, we have long held to three basic beliefs in the conduct of this business: Respect for the individual, the best customer service and superior accomplishment of all tasks.

June 7th, 2013

Posted In: design, systems

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