Coevolving Innovations

… in Business Organizations and Information Technologies

Research perspectives in service engineering and management, volume 1

In November 2007, Research Perspectives in Service Engineering and Management, Volume 1 was published. I’ve now posted a copy of my chapter on “Service Engineering and Management, Value Coproduction, and Situated Practices” online.

The paper was the result of participation in the Service Engineering and Management Summer School at the Helsinki University of Technology, in August 2006. Prior to attending, I had submitted a completely different presentation — on “Innovation in Service Business Ecosystems” — and spoke on that at the seminar. When it came time to write the paper, however, I had to get over a reflection that my viewpoint was completely different from the other attendees. I essentially threw out the content I had presented, and started over again. I’m grateful to the multiple reviews on my paper from the editor, Saara Brax, as we wrestled through content to make it understandable.

I have a copy of the book in hardcopy form. Here’s the table of contents.

Part 1: Introduction 7
  Introduction Saara A. Brax 8
Part 2: Services – Perspectives on the Phenomenon 13
  Service Engineering and Management: Towards a Framework Saara A. Brax 14
  IT-Enabled Services: Challenges of Methodical Software-Service-Co-Design Kyrill Meyer 30
  Mobile Business Services: Definitions and service management challenges Maiju Markova 40
  The “Who” of Service Quality Katarina Hellén 49
Part 3: Conceptualizing Innovation in Services 57
  Framing Elements of Service Innovation Robert van der Have 58
  Innovativeness in Knowledge-Intensive Business Service Firms Tiina Tuominen 69
  Innovativeness in the Front-End of an Innovation Process: A background paper for studying the effect of group dynamics Tea Lempiälä 77
Part 4: Service Design, Operations and the Process View 87
  On the Delivery of Services: An engineering approach Kimmo Pekkola 88
  Lean in Service Aleksandr Miina 101
  Potential of Online Services in Healthcare to Increase: Operational Efficiency Karita Ilvonen 110
  Installed Base Information Management in the Context of Service Deliveries Timo Ala-Risku 116
  IT-Service Engineering: A process model for the development of IT services Carlos Bravo-Sánchez 129
Part 5: Reflections on the Changing Business Ecosystem 139
  Project Management and Project Marketing – The changing roles Arja Hallberg 140
  Services Engineering and Management, Value Coproduction, and Situated Practices David Ing 151
  How to expand Service-Business in China: A country-specific transformation-model Felix Pütz 167
  Do The Producers of Services Differ in Health Care? Comparative institutional model and health care
organizations
Tarja Savolainen 178
Part 6: Conclusion 185
  Towards Understanding the Nature of Services: Supporting the development of theoretical foundations for Service Engineering and Management Saara A. Brax 186

I only got to really know a few people at the seminar. The group was broken up into three parallel streams, so I could only attend one.

The summer school has an interesting result of being a knowledge-generating activity, as people from different backgrounds and perspectives contribute.


References

Research Perspectives in Service Engineering and Management, Volume 1, (Saara A. Brax, editor), Innovation Management Institute, report number 20, 2007.

1 Comment


Leave a Reply

Your email address will not be published. Required fields are marked *

  • RSS qoto.org/@daviding (Mastodon)

  • RSS on IngBrief

    • Reformation and transformation (Ackoff 2003, 2010)
      In his system of system concepts, Russell Ackoff made the distinction between reformation and transformation in many of his lectures. Here are two written sources. From Redesigining Society (2003) … Systemic Transformation A system is transformed, as contrasted with reformed, when its structure or functions are changed fundamentally. Such changes are discontinuous and qualitative, quantum […]
    • Goal, objective, ideal, pursuits (Ackoff & Emery, 1972)
      While Ackoff’s definitions of goals, objectives and ideals have been republished (and rewritten) multiple times, the 1972 definitions were derived from his original dissertation work.  Accordingly, in addition to the human-readable definitions, some mathematical notation is introduced. — begin paste — OUTCOMES 2.30. End (an immediate intended outcome) of a subject A in a particular […]
    • Pure Inquiring Systems: Antiteleology | The Design of Inquiring Systems | C. West Churchman | 1971
      The fifth way of knowing, as described by West Churchman, is a Singerian inquiring system. (This fifth way of knowing is more colloquially called Unbounded Systems Thinking in Mitroff and Linstone (1993)). The book On Purposeful Systems (Ackoff and Emery, 1972) was derived by Ackoff’s dissertation that was controversially coauthored with West Churchman. Purpose can […]
    • Process-Function Ecology, Wicked Problems, Ecological Evolution | Vasishth | Spanda J | 2015
      Understanding Process-Function Ecology by Ashwani Vasishth leads to luminaries in the systems sciences, including C. West Churchman, Eugene P. Odum and Timothy F.H. Allen.
    • The Innovation Delusion | Lee Vinsel, Andrew L. Russell | 2020
      As an irony, the 2020 book, The Innovation Delusion by #LeeVinsel @STS_News + #AndrewLRussell @RussellProf shouldn’t be seen as an innovation, but an encouragement to join @The_Maintainers where an ongoing thought network can continue. The subtitle “How Our Obsession with the New has Disrupted the Work That Matters Most” recognizes actual innovation, as distinct from […]
    • Republishing on Facebook as “good for the world” or “bad for the world” (NY Times, 2020/11/24)
      An online social network reproduces content partially based on algorithms, and partially based on the judgements made by human beings. Either may be viewed as positive or negative. > The trade-offs came into focus this month [November 2020], when Facebook engineers and data scientists posted the results of a series of experiments called “P(Bad for […]
  • Recent Posts

  • Archives

  • RSS on daviding.com

    • 2021/12 Moments December 2021
      Shorter days with earlier sunsets, holiday season, and a trip via Vancouver, British Columbia, to visit with newlyweds in Oakland, California
    • 2021/11 Moments November 2021
      Academic research conferences in Brussels, visiting with friends, and sightseeing smaller towns in Belgium, as we've visited Brussels before.
    • 2021/10 Moments October 2021
      More relaxed pandemic restrictions allowed extended family gatherings, and the beginning of international travel.
    • 2021/09 Moments September 2021
      Summer slowly turning int autumn, sons travelled to California, leading to more couples time and eldercare.
    • 2021/08 Moments August 2021
      Easing into a more regular schedule, enjoying seasonable summer afternoons, with extra couples time on the weekends.
    • 2021/07 Moments July 2021
      Summer in the city with temperate weather, without the usual crowd scenes for summer festivals.
  • RSS on Media Queue

  • Meta

  • Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
    Theme modified from DevDmBootstrap4 by Danny Machal