Posted on
October 14, 2009 by
daviding
When the Master’s program on International Service Business Management started up at Helsinki Metropolia University of Applied Sciences in 2006 — then it was Helsinki Polytechnic Stadia — I was one of the original authors for the curriculum. I happened to be in Finland in September 2006 and 2007, so I gave some of the early lectures.
My schedule in 2008 didn’t line up, but I did happen to be back in Finland in September 2009. Thus, I gave an updated version of the lecture in one of the first classes for the session. The content included:
- A. Introduction
- B. The changing world, and SSMED
- C. Service-dominant logic
- D. Service as a paradigm
- E. A smarter planet
- F. Artifacts / feeds to follow
The lecture ran just under 2 hours. I’ve posted the slides on the Coevolving Innovation Commons, under Publications.
Permanent link to this post (143 words, 1 image, estimated 34 secs reading time)
Tags: metropoliaservice managementservice science
Category
education, services
Posted on
May 02, 2008 by
daviding
In November 2007, Research Perspectives in Service Engineering and Management, Volume 1 was published. I’ve now posted a copy of my chapter on “Service Engineering and Management, Value Coproduction, and Situated Practices” online.
The paper was the result of participation in the Service Engineering and Management Summer School at the Helsinki University of Technology, in August 2006. Prior to attending, I had submitted a completely different presentation — on “Innovation in Service Business Ecosystems” — and spoke on that at the seminar. When it came time to write the paper, however, I had to get over a reflection that my viewpoint was completely different from the other attendees. I essentially threw out the content I had presented, and started over again. I’m grateful to the multiple reviews on my paper from the editor, Saara Brax, as we wrestled through content to make it understandable.
I have a copy of the book in hardcopy form. Here’s the table of contents. Read more... (507 words, 1 image, estimated 2:02 mins reading time)
Tags: saara braxsemservice engineeringservice managementsituated practicesvalue coproduction
Category
services
