Coevolving Innovations

… in Business Organizations and Information Technologies

“The Emerging Science of Service Systems”, Organizational Dynamics Lecture Series, University of Pennsylvania, February 15, 2010

I attended the Memorial Service for Russell Ackoff at the University of Pennsylvania in February.  Since I was already in Philadelphia, I was invited to hang out for an extra day to present at the Organizational Dynamics Lecture Series, as part of the master’s program in the School of Arts and Sciences.  I gave a talk on “The Emerging Science of Service Systems”, based on the research that I’ve been doing since I first saw Jim Spohrer speak at the ISSS 2005 meeting in Cancun.

I had previously posted the slides for the talk on the Coevolving Innovation Commons Publications archive.  An outline for the talk is as follows:

  • A. Introduction
  • B. The “new service economy” and SSMED
  • C. The systems in service systems
  • D. Artifacts / feeds to follow

The presentation is now available as a web video on the University of Pennsylvania media site for the School of Arts and Sciences.

I’m one, but not the only, researcher looking into Service Science, Engineering, Management and Design from the foundations of a systems approach.  A group from the ISSS has been having conversations on the emerging science. Following the question-and-answer period after the formal talk, some students stayed on to ask questions about systems in more depth.  The University of Pennsylvania, with a long tradition of systems thinking, continues to attract students with that interest!

The Organizational Dynamics program is now the home of the Russell Lincoln Ackoff Systems Thinking Library.  Coincidentally, the ISSS Cancun 2005 meeting with Russ Ackoff as the keynote speaker was the last formal presentation that I saw of him.  I never had the opportunity to discuss service systems with Russ, and hope that he might have appreciated the direction that I’m taking with the services sciences agenda.


Leave a Reply

Your email address will not be published. Required fields are marked *

  • Recent Posts

  • Archives

  • RSS qoto.org/@daviding (Mastodon)

    • New status by daviding July 14, 2019
      Agriculture responds to climate change, with chicken farmers switching to ducks, and shrimp fisherman switching to crabs. > The advantages of ducks for farmers such as Akter [in Bangladesh] are several. Chickens catch infections much more easily than ducks do when they get wet, too hot, or too cold, Helal Uddin, the BRAC agriculturalist who […]
    • New status by daviding June 23, 2019
      Single Large or Several Small (SLOSS) sees a systems approach where individuals care for their property in a way that benefits all. > ... while emphasizing connectivity may help threatened species be more resilient, Dr. Fahrig says that it should not be taken as a reason to disregard small pockets of nature that are not […]
    • New status by daviding May 19, 2019
      Fit the people around an organization; or an organization around the people? Working backwards, say @MitroffCrisis + #HaroldLinstone, from current concrete choices to uncertain futures, surfaces strategic assumptions in a collective decision, better than starting with an abstract scorecard to rank candidates. The Unbounded Mind is an easier-reading follow-on to The Design of Inquiry Systems […]
    • New status by daviding April 28, 2019
      Our house is on the edge of a flood plain. We know this, because the end of our street in Toronto Riverside was at Lake Ontario, before landfill in the early 1900s. Not everyone knows about what's under the place where they live. "Poor flood-risk maps, or none at all, are keeping Canadian communities in […]
    • New status by daviding April 26, 2019
      An open education system encourages scholarship that embraces perspectives from around the world. The Scholar Rescue Fund is a hopeful initiative that, in a perfect world, wouldn't have to exist. "Canada playing major role as safe haven for at-risk academics from strife-torn countries" | Danielle Edwards | April 23, 2019 | Globe & Mail at […]
  • RSS on IngBrief

  • RSS on Media Queue

  • RSS on daviding.com

    • 2019/06 Moments June 2019
      Summer arrived in Toronto, with the month ending in travel to BC and Oregon.
    • 2019/05 Moments May 2019
      Family time, empty nest, short trip to conference nearby, friends at home.
    • 2019/04 Moments April 2019
      End of a 23-day visit in Shanghai, readjusting to Eastern Time with the many lecture, meetup, friends and family distractions of Toronto.
    • 2019/03 Moments March 2019
      Month of intensive lectures and research meetings, in Toronto and then in Shanghai, with social breaks on local excursions to clear minds.
    • 2019/02 Moments February 2019
      Reduced exercise outside with a cold and snowy February, with excursions out of the house to warm places with family, friends and colleagues.
    • 2019/01 Moments January 2019
      January in Toronto has lots of intellectual offerings and artistic exhibitions to attract the curious out of warm homes, through cold and snow.
  • Meta

  • Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
    Theme modified from DevDmBootstrap4 by Danny Machal