Lecture on “Dynamics of Service Businesses”, Helsinki Metropolia, September 2009

October 14, 2009 daviding

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When the Master’s program on International Service Business Management started up at Helsinki Metropolia University of Applied Sciences in 2006 — then it was Helsinki Polytechnic Stadia — I was one of the original authors for the curriculum. I happened to be in Finland in September 2006 and 2007, so I gave some of the early lectures.

My schedule in 2008 didn’t line up, but I did happen to be back in Finland in September 2009. Thus, I gave an updated version of the lecture in one of the first classes for the session. The content included:

A. Introduction
B. The changing world, and SSMED
C. Service-dominant logic
D. Service as a paradigm
E. A smarter planet
F. Artifacts / feeds to follow

The lecture ran just under 2 hours. I’ve posted the slides on the Coevolving Innovation Commons, under Publications.

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Lecture on “Dynamics of Service Businesses”, Helsinki Metropolia, September 2009

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