Coevolving Innovations

… in Business Organizations and Information Technologies

Currently Viewing Posts in by David Ing

Practices generating innovation, a language action perspective

I’m a big fan of Disclosing New Worlds by Charles Spinosa, Fernando Flores and Hubert Dreyfus. Its practice perspective, rooted in Dreyfus’ reading of Heidegger, is complementary to the social theory of Pierre Bourdieu, who provides a foundation for the research into communities of practice by Etienne Wenger and John Seely Brown.

Thus, I was thrilled to read an article by Peter J. Denning and Robert Dunham on “Innovation as Language Action” in Communications of the ACM. (To make the social network link, Dunham was at BDA with Flores). This article appeared in a special issue on “Two Decades of the Language-Action Perspective“.

Working from the conclusion to the article, Denning & Dunham make the main claims that:

  • Innovation occurs when a group or community adopts a new practice.
  • Invention and innovation are two different skill sets.
  • The language-action perspective helped identify seven practices that constitute the innovation skill set.
  • Anyone can learn the innovation skill by mastering the seven personal practices. [p. 52]

I like the first three claims, but have some reservations on the fourth!

Denning & Dunham are helpful to clarifying innovation research by making the distinction between theoretical, empirical and generative frameworks:

I’m a big fan of Disclosing New Worlds by Charles Spinosa, Fernando Flores and Hubert Dreyfus. Its practice perspective, rooted in Dreyfus’ reading of Heidegger, is complementary to the social theory of Pierre Bourdieu, who provides a foundation for the research into communities of practice by Etienne Wenger and John Seely Brown.

Thus, I was thrilled to read an article by Peter J. Denning and Robert Dunham on “Innovation as Language Action” in Communications of the ACM. (To make the social network link, Dunham was at BDA with Flores). This article appeared in a special issue on “Two Decades of the Language-Action Perspective“.

Working from the conclusion to the article, Denning & Dunham make the main claims that:

  • Innovation occurs when a group or community adopts a new practice.
  • Invention and innovation are two different skill sets.
  • The language-action perspective helped identify seven practices that constitute the innovation skill set.
  • Anyone can learn the innovation skill by mastering the seven personal practices. [p. 52]

I like the first three claims, but have some reservations on the fourth!

Denning & Dunham are helpful to clarifying innovation research by making the distinction between theoretical, empirical and generative frameworks:

Deterring spam by suppressing return receipts in Lotus Notes client

The spam filters into IBM seem pretty good, so I don’t get nearly as much spam as on my private e-mail IDs. Today, I opened a message in my inbox that I thought might be spam. It generated a return receipt, and since I unfortunately wasn’t in “island” mode, a message got returned to the spammer that I had opened the note.

I’m relatively savvy on spam deterrence. I maintain multiple e-mail addresses as personas. (I learned this from my sons. These are ways of maintaining gradients of intimacy). Some e-mail addresses are redirection IDs, so at least I know where I’m getting spam generated from. Thus, I annoyed myself on contributing to increasing my own spam.

I found a solution on Rocky Oliver’s “Lotus Geek” blog. In the mid-1990s, I was working around Lotus Notes a lot, and got training to the level of a Notes 4 developer. (This was certainly a benefit of having some amount of corporate training!) I haven’t kept up my Notes coding skills, but the instructions to modify an Inbox template using Domino Designer took me less than 5 minutes to implement.

I think that return receipt notification — at least on external e-mail messages — something that is instituted as a standard on corporate e-mail!

The spam filters into IBM seem pretty good, so I don’t get nearly as much spam as on my private e-mail IDs. Today, I opened a message in my inbox that I thought might be spam. It generated a return receipt, and since I unfortunately wasn’t in “island” mode, a message got returned to the spammer that I had opened the note.

I’m relatively savvy on spam deterrence. I maintain multiple e-mail addresses as personas. (I learned this from my sons. These are ways of maintaining gradients of intimacy). Some e-mail addresses are redirection IDs, so at least I know where I’m getting spam generated from. Thus, I annoyed myself on contributing to increasing my own spam.

I found a solution on Rocky Oliver’s “Lotus Geek” blog. In the mid-1990s, I was working around Lotus Notes a lot, and got training to the level of a Notes 4 developer. (This was certainly a benefit of having some amount of corporate training!) I haven’t kept up my Notes coding skills, but the instructions to modify an Inbox template using Domino Designer took me less than 5 minutes to implement.

I think that return receipt notification — at least on external e-mail messages — something that is instituted as a standard on corporate e-mail!

International Service Business Management curriculum, and blogging in the learning process

In the first week of September, I was in Finland to launch the Master’s Degree in International Service Business Management at Helsinki Polytechnic Stadia. Here’s what the instructor’s view looks like.

20060908_Stadia_class.jpg

The classes for this one-year program run on Thursday and Fridays, with all of the lectures front-loaded into the fall. Since I don’t live in Finland, I installed Drupal as a content management system, and have been communicating with the students at a distance.

In the first week of September, I was in Finland to launch the Master’s Degree in International Service Business Management at Helsinki Polytechnic Stadia. Here’s what the instructor’s view looks like.

20060908_Stadia_class.jpg

The classes for this one-year program run on Thursday and Fridays, with all of the lectures front-loaded into the fall. Since I don’t live in Finland, I installed Drupal as a content management system, and have been communicating with the students at a distance.

Resurrecting a persona for business

Should a blog reflect more than one persona?

Last week, I had practically written an obituary for this website, and was planning on integrating my personas on the blog at daviding.com. Reversing myself (as I’ve done before), I’ve decided that it makes more sense to maintain a professional persona (of interest to business thinkers) in addition to my non-work persona. There’s two motivations for this.

Should a blog reflect more than one persona?

Last week, I had practically written an obituary for this website, and was planning on integrating my personas on the blog at daviding.com. Reversing myself (as I’ve done before), I’ve decided that it makes more sense to maintain a professional persona (of interest to business thinkers) in addition to my non-work persona. There’s two motivations for this.

Redirecting energies

If you’re checking out the dates on this blog, you’ll note a long … gap between entries. After consultation with my blogging partners, Doug and Martin, we’ve decided to formally wind down the blog … at least for now. I’ll retain the domain name and probably leave the entries to date accessible for posterity, but will be more active elsewhere on the Internet.

If you’d like to leave comments on the entries on this blog, I’ll still accept them. You can check out my personal blog at daviding.com if you’re okay with stream-of-consciousness writing, but for more in-depth content, sign up for an ID at rendez.org to follow the two-year Finnish research project on innovation. If you’re really far out on the adoption curve, you might have a better chance of catching Doug on Second Life, maybe on Almaden Island!

Coevolving.com was an experiment initiated by myself, with Doug and Martin game to try it out.

If you’re checking out the dates on this blog, you’ll note a long … gap between entries. After consultation with my blogging partners, Doug and Martin, we’ve decided to formally wind down the blog … at least for now. I’ll retain the domain name and probably leave the entries to date accessible for posterity, but will be more active elsewhere on the Internet.

If you’d like to leave comments on the entries on this blog, I’ll still accept them. You can check out my personal blog at daviding.com if you’re okay with stream-of-consciousness writing, but for more in-depth content, sign up for an ID at rendez.org to follow the two-year Finnish research project on innovation. If you’re really far out on the adoption curve, you might have a better chance of catching Doug on Second Life, maybe on Almaden Island!

Coevolving.com was an experiment initiated by myself, with Doug and Martin game to try it out.

Why service practitioners should care about SSME

Since I had already planned to be in Finland for educational purposes, I had offered Juha Hulkkonen (country manager for IBM Global Business Services) some of my time for purposes that might help the company. He asked me to coordinate with Jyrgi Koskinen, who has a more formal role in university relations for IBM in Finland. In addition to lecturing in the afternoon on research that I’m likely to publish over the next year or so, I was asked to give a morning lecture on SSME (Services Science, Management and Engineering) at a Friday morning coffee gathering at the IBM office.

I had seen Jim Spohrer give a version of this talk at the ISSS conference in Cancun last July, and then stepped up as a last-minute speaker on SSME at the IT Strategy Consulting conference in Toronto a few weeks ago. After more than a year of seeing similar presentations based on Jim’s slides, I wasn’t comfortable in presenting that content at IBM Finland. Firstly, Jim’s presentation is deep, and I only had 30 minutes with a casual audience. Secondly, Jim’s presentation is targeted more at universities and researchers, and my audience would likely be management consultants, technical services professionals, and some sales personnel. I decided to customize my own version of the presentation.

Although I definitely have academic research interests, I am a management consultant, and understand the perspective of “why should I care”? I had spoken with Jim before leaving on this trip, and he said that SSME isn’t something that will happen overnight, but it would be rewarding to see the educational system change over a 3-to-10 year horizon.… Read more (in a new tab)

Since I had already planned to be in Finland for educational purposes, I had offered Juha Hulkkonen (country manager for IBM Global Business Services) some of my time for purposes that might help the company. He asked me to coordinate with Jyrgi Koskinen, who has a more formal role in university relations for IBM in Finland. In addition to lecturing in the afternoon on research that I’m likely to publish over the next year or so, I was asked to give a morning lecture on SSME (Services Science, Management and Engineering) at a Friday morning coffee gathering at the IBM office.

I had seen Jim Spohrer give a version of this talk at the ISSS conference in Cancun last July, and then stepped up as a last-minute speaker on SSME at the IT Strategy Consulting conference in Toronto a few weeks ago. After more than a year of seeing similar presentations based on Jim’s slides, I wasn’t comfortable in presenting that content at IBM Finland. Firstly, Jim’s presentation is deep, and I only had 30 minutes with a casual audience. Secondly, Jim’s presentation is targeted more at universities and researchers, and my audience would likely be management consultants, technical services professionals, and some sales personnel. I decided to customize my own version of the presentation.

Although I definitely have academic research interests, I am a management consultant, and understand the perspective of “why should I care”? I had spoken with Jim before leaving on this trip, and he said that SSME isn’t something that will happen overnight, but it would be rewarding to see the educational system change over a 3-to-10 year horizon.… Read more (in a new tab)

  • RSS qoto.org/@daviding (Mastodon)

    • daviding: A small wording shif July 27, 2020
      A small wording shift, yet I really like the idea on belonging rather than just including. https://www.theglobeandmail.com/business/commentary/article-want-a-more-diverse-work-force-move-beyond-inclusion-to-belonging/
    • daviding: On the post-pandemic July 18, 2020
      On the post-pandemic world, #MargaretAtwood says: > "this is like being in 1952, except with birth control and the internet".https://www.thestar.com/entertainment/books/opinion/2020/07/17/margaret-atwood-on-post-covid-hopes-plus-baking.html
    • daviding: Instead of using a t July 4, 2020
      Instead of using a text editor or Notepad on my computer for everyday work, I now use #Zettlr as a persistent scratchpad, a new page each day. The feature of creating #Markdown often helps in copy-and-paste to other applications. I haven't exercised #Zotero citations, yet, but probably will, shortly. > Roam let’s you manage knowledge, […]
    • daviding: The #GlobeAndMail ed June 29, 2020
      The #GlobeAndMail editorial declares that the brain drain of 15,000 Canadians to the United States between years 2000-2010 could be reversed, with corporations near-shoring northwards. > Canada already exerts a powerful pull on people from the rest of the world. A global Gallup survey, conducted from 2015 through 2017, shows Canada is one of the most […]
    • daviding: Consumer grade audio June 20, 2020
      Consumer grade audio and video recording devices are practically near professional broadcast quality. Post-production workflows have adjusted to becoming asynchronous for the daily late night television shows. https://www.theverge.com/21288117/late-night-seth-meyers-tech-gadgets-show-home-ipad-microphone
  • RSS on IngBrief

    • 1969, 1981 Emery, System Thinking: Selected Readings
      Social Systems Science graduate students in 1970s-1980s with #RussellAckoff, #EricTrist + #HasanOzbehkhan at U. Pennsylvania Wharton School were assigned the Penguin paperback #SystemsThinking reader edited by #FredEEmery, with updated editions evolving contents.
    • 1968 Buckley, “Modern Systems Research for the Behavioral Scientist: A Sourcebook”
      Resurfacing 1968 Buckley, “Modern Systems Research for the Behavioral Scientist: A Sourcebook” for interests in #SystemsThinking #SocioCybernetics #GeneralSystemsTheory #OrganizationScience . Republication in 2017 hardcopy may be more complete.
    • Wholism, reductionism (Francois, 2004)
      Proponents of #SystemsThinking often espouse holism to counter over-emphasis on reductionism. Reading some definitions from an encyclopedia positions one in the context of the other (François 2004).
    • It matters (word use)
      Saying “it doesn’t matter” or “it matters” is a common expression in everyday English. For scholarly work, I want to “keep using that word“, while ensuring it means what I want it to mean. The Oxford English Dictionary (third edition, March 2001) has three entries for “matter”. The first two entries for a noun. The […]
    • Systemic Change, Systematic Change, Systems Change (Reynolds, 2011)
      It's been challenging to find sources that specifically define two-word phrases -- i.e. "systemic change", "systematic change", "systems change" -- as opposed to loosely inferring reductively from one-word definitions in recombination. MartinReynolds @OpenUniversity clarifies uses of the phrases, with a critical eye into motives for choosing a specific label, as well as associated risks and […]
    • Environmental c.f. ecological (Francois, 2004; Allen, Giampietro Little 2003)
      The term "environmental" can be mixed up with "ecological", when the meanings are different. We can look at the encyclopedia definitions (François 2004), and then compare the two in terms of applied science (i.e. engineering with (#TimothyFHAllen @MarioGiampietro and #AmandaMLittle, 2003).
  • Recent Posts

  • Archives

  • RSS on daviding.com

    • 2020/07 Moments July 2020
      Daytimes full of new work assignment and training, evenings and weekends bicycling around downtown Toronto as it slowly reopens from pandemic.
    • 2020/06 Moments June 2020
      Most of month in Covid-19 shutdown Phase 1, so every photograph is an exterior shot. Bicycling around downtown Toronto, often exercising after sunset.
    • 2020/05 Moments May 2020
      Life at home is much the same with the pandemic sheltering-in-place directives, touring city streets on bicycle, avoiding the parks on weekends.
    • 2020/04 Moments April 2020
      Living in social isolation in our house with 5 family members, finishing off teaching courses and taking courses.
    • 2020/03 Moments March 2020
      The month started with a hectic coincidence of events as both a teacher and student at two universities, abruptly shifting to low gear with government directives for social distancing.
    • 2020/02 Moments February 2020
      Winter has discouraged enjoying the outside, so more occasions for friend and family inside.
  • RSS on Media Queue

  • Meta

  • Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
    Theme modified from DevDmBootstrap4 by Danny Machal