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Incubating Service Systems Thinking

Evolving the Proposal to Collaborate on a Pattern Language for Service Systems from January, the initiative has now taken on a label of Service Systems Thinking.  The presentation at the 58th Annual Meeting of the International Society for the Systems Sciences in Washington DC was recorded, so that interested parties have the option of watching or listening ideas that have developed over the past six months, and reading the slides at their leisure.  Here’s the abstract:

“Service systems thinking” is proffered as a label for an emerging body of work that: (i) builds on social systems thinking (i.e. socio-psychological, socio-technical and socio-ecological systems perspectives) to advance a transdisciplinary appreciation of service systems science, management, engineering and design; (ii) explores opportunities to enrich Alexanderian patterns and categorized pattern catalogs into a generative pattern language; and (iii) collaborates on new platforms, moving from inductive-consensual wiki pages to a multiple-perspectives (federated) wiki.

The session was conducted in two parts, each of about 90 minutes.  The first part had a soft start playing some videos on the Smallest Federated Wiki by Ward Cunningham, since participants were coming back from lunch in another building.  The presentation alternated between projected slides, and live content on the federated wiki at http://fed.coevolving.com/view/welcome-visitors/view/service-systems-thinking.  The agenda covered:

  • 1. Service Systems Thinking, In Brief
    • 1.1 An intentional representation
    • 1.2 An object-process representation
  • 2. Conversations for Orientation
    • 2.1 Systems thinking
    • 2.2 SSMED (Service Science, Management, Engineering and Design
    • 2.3 Generative Pattern Language
    • 2.4 Multiple Perspectives Open Collaboration

Part 1 Audio [20140730_1453_ISSS_Ing_ServiceSystemsThinking_128Kbps.mp3]
(85MB, 1h32m25s)
Part 1 Video (1h32m26s) nHD qHD
HD
H.264 MP4 [640×360
238Kbps m4v
] (243MB)
[960×540
716Kbps m4v
] (846MB)
[1280×720
2028Kbps m4v
] (1.4GB)
[1280×720
3341Kbps m4v
] (2.4GB)
WebM [640×360
135Kbps webm
] (176MB)
[960×540
289Kbps webm
] (282MB)
[1280×720
0688Kbps webm
] (557MB)

In the second part after the break, the agenda covered:

  • 3. Conversations for Possibilties
    • 3.1 [Multiple Perspectives Open Collaboration]: We could have federated authored content on open source platforms
    • 3.2 [Generative Pattern Language]: We could be reoriented for unfolding wholeness, layering systems of centers and/with creating interactive value
    • 3.3 [SSMED]: We could have trans-disciplinary cooperation on service systems improvement
    • 3.4 [Systems thinking]: We could have service systems evolving from the systems thinking tradition

Evolving the Proposal to Collaborate on a Pattern Language for Service Systems from January, the initiative has now taken on a label of Service Systems Thinking.  The presentation at the 58th Annual Meeting of the International Society for the Systems Sciences in Washington DC was recorded, so that interested parties have the option of watching or listening ideas that have developed over the past six months, and reading the slides at their leisure.  Here’s the abstract:

“Service systems thinking” is proffered as a label for an emerging body of work that: (i) builds on social systems thinking (i.e. socio-psychological, socio-technical and socio-ecological systems perspectives) to advance a transdisciplinary appreciation of service systems science, management, engineering and design; (ii) explores opportunities to enrich Alexanderian patterns and categorized pattern catalogs into a generative pattern language; and (iii) collaborates on new platforms, moving from inductive-consensual wiki pages to a multiple-perspectives (federated) wiki.

The session was conducted in two parts, each of about 90 minutes.  The first part had a soft start playing some videos on the Smallest Federated Wiki by Ward Cunningham, since participants were coming back from lunch in another building.  The presentation alternated between projected slides, and live content on the federated wiki at http://fed.coevolving.com/view/welcome-visitors/view/service-systems-thinking.  The agenda covered:

  • 1. Service Systems Thinking, In Brief
    • 1.1 An intentional representation
    • 1.2 An object-process representation
  • 2. Conversations for Orientation
    • 2.1 Systems thinking
    • 2.2 SSMED (Service Science, Management, Engineering and Design
    • 2.3 Generative Pattern Language
    • 2.4 Multiple Perspectives Open Collaboration

Part 1 Audio [20140730_1453_ISSS_Ing_ServiceSystemsThinking_128Kbps.mp3]
(85MB, 1h32m25s)
Part 1 Video (1h32m26s) nHD qHD
HD
H.264 MP4 [640×360
238Kbps m4v
] (243MB)
[960×540
716Kbps m4v
] (846MB)
[1280×720
2028Kbps m4v
] (1.4GB)
[1280×720
3341Kbps m4v
] (2.4GB)
WebM [640×360
135Kbps webm
] (176MB)
[960×540
289Kbps webm
] (282MB)
[1280×720
0688Kbps webm
] (557MB)

In the second part after the break, the agenda covered:

  • 3. Conversations for Possibilties
    • 3.1 [Multiple Perspectives Open Collaboration]: We could have federated authored content on open source platforms
    • 3.2 [Generative Pattern Language]: We could be reoriented for unfolding wholeness, layering systems of centers and/with creating interactive value
    • 3.3 [SSMED]: We could have trans-disciplinary cooperation on service systems improvement
    • 3.4 [Systems thinking]: We could have service systems evolving from the systems thinking tradition

2013/10/07 Lectures at Aalto University (web video)

The Creative Sustainability program at Aalto University recorded the two lectures that they hosted on October 7.  They’ve done the post-production work to make the videos available on the web. The recordings are HD-quality, so they can be viewed full screen on Vimeo.

The first talk on “Service Systems, Natural Systems: Systems Approaches to Urban Issues”, given at the Aalto University Design Factory, is at https://vimeo.com/76852952.  The slides, on the Coevolving Commons, were originally written for a City Sciences meeting at the University of Toronto, about a year ago.
[raw]

David Ing – Service Systems, Natural Systems: Systems Approaches to Urban Issues from Creative Sustainability on Vimeo.

[/raw]

The second talk on “Design Flaws and Service Systems Breakdowns: Learning from Systems Thinking”, given at the Aalto University Media Factory, is at https://vimeo.com/77131431 .  The slides, on the Coevolving Commons, were a preview of the presentation for the Relating Systems Thinking and Design 2 2013 meeting at AHO (The Oslo School of Architecture and Design) later that week.
[raw]

David Ing – Design Flaws and Service System Breakdowns: Learning from Systems Thinking from Creative Sustainability on Vimeo.

[/raw]

The Creative Sustainability program at Aalto University recorded the two lectures that they hosted on October 7.  They’ve done the post-production work to make the videos available on the web. The recordings are HD-quality, so they can be viewed full screen on Vimeo.

The first talk on “Service Systems, Natural Systems: Systems Approaches to Urban Issues”, given at the Aalto University Design Factory, is at https://vimeo.com/76852952.  The slides, on the Coevolving Commons, were originally written for a City Sciences meeting at the University of Toronto, about a year ago.
[raw]

David Ing – Service Systems, Natural Systems: Systems Approaches to Urban Issues from Creative Sustainability on Vimeo.

[/raw]

The second talk on “Design Flaws and Service Systems Breakdowns: Learning from Systems Thinking”, given at the Aalto University Media Factory, is at https://vimeo.com/77131431 .  The slides, on the Coevolving Commons, were a preview of the presentation for the Relating Systems Thinking and Design 2 2013 meeting at AHO (The Oslo School of Architecture and Design) later that week.
[raw]

David Ing – Design Flaws and Service System Breakdowns: Learning from Systems Thinking from Creative Sustainability on Vimeo.

[/raw]

Full version: “Rethinking Systems Thinking: Learning and coevolving with the world”, Aalto University, 2012/11/26

A guest lecture on systems thinking for the Creativity Sustainability program at Aalto University provided an opportunity to stretch out on the plenary presentation that I had given at ISSS 2012.  In San Jose last July, plenary speakers (including myself) were constrained to 45 minute slots preceding dialectic panelists.  In Helsinki in November, the luxury of time allowed me to explain the ideas more fully.  The lecture took 85 minutes, and was then followed by a question and answer session.

Rehinking Systems Thinking

Versions of the web video can be viewed on Youtube, or viewed or downloaded at http://media.isss.org , at 480x272p, 720x400p, and 1280x720p.  The video shoot and post-production editing of the lecture was done by Seungho Lee, on behalf of the Creative Sustainability program.

The presentation on “Rethinking Systems Thinking” is probably the most comprehensive talk that I’ve given (and may ever give).  It is a personal perspective on systems, gained since the attending my first ISSS meeting in 1998 — that’s 14 years with the society.  My focus has recently shifted from the international audience to the local audience around Toronto, with Systems Thinking Ontario.  Systems thinking can be doled out in smaller chunks.  Over the Internet, viewers may choose to use the pause button.

A guest lecture on systems thinking for the Creativity Sustainability program at Aalto University provided an opportunity to stretch out on the plenary presentation that I had given at ISSS 2012.  In San Jose last July, plenary speakers (including myself) were constrained to 45 minute slots preceding dialectic panelists.  In Helsinki in November, the luxury of time allowed me to explain the ideas more fully.  The lecture took 85 minutes, and was then followed by a question and answer session.

Rehinking Systems Thinking

Versions of the web video can be viewed on Youtube, or viewed or downloaded at http://media.isss.org , at 480x272p, 720x400p, and 1280x720p.  The video shoot and post-production editing of the lecture was done by Seungho Lee, on behalf of the Creative Sustainability program.

The presentation on “Rethinking Systems Thinking” is probably the most comprehensive talk that I’ve given (and may ever give).  It is a personal perspective on systems, gained since the attending my first ISSS meeting in 1998 — that’s 14 years with the society.  My focus has recently shifted from the international audience to the local audience around Toronto, with Systems Thinking Ontario.  Systems thinking can be doled out in smaller chunks.  Over the Internet, viewers may choose to use the pause button.

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