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How do Systems Changes become natural practice?

The 1995 article by Spinosa, Flores & Dreyfus on “Disclosing New Worlds” was assigned reading preceding the fourth of four lectures for the Systemic Design course in the Master’s program in Strategic Foresight and Innovation at OCAD University.  In previous years, this topic was a detail practically undiscussed, as digging into social theory and the phenomenology following Heidegger is deep.  Peter Jones and I are fans of ideas expanded into the 1999 book. I was privileged to visit personally with Fernando Flores in Berkeley in 2012, as I was organizing the ISSS 2012 meeting.  Contextualizing this body of work for a university course led into correlated advances in situated learning and communities of practice.

A preface to the lecture included The Practice Turn in Contemporary Theory, and revisiting Change as Three Steps to clarify what Kurt Lewin did and did not write.

The agenda was in four sections. In the timebox available, the lecture covered the first two:

  • A. Situated Learning + History-making
    • Legitimate Peripheral Participation + Practices (Lave, Wenger)
    • Skill Acquisition + Disclosing New Worlds (Dreyfus, Spinosa)
  • B. Commitment + Language-Action Perspective
    • Conversations for Action (Flores)
    • Deliverables, procedures, capacities, relationships

The 1995 article by Spinosa, Flores & Dreyfus on “Disclosing New Worlds” was assigned reading preceding the fourth of four lectures for the Systemic Design course in the Master’s program in Strategic Foresight and Innovation at OCAD University.  In previous years, this topic was a detail practically undiscussed, as digging into social theory and the phenomenology following Heidegger is deep.  Peter Jones and I are fans of ideas expanded into the 1999 book. I was privileged to visit personally with Fernando Flores in Berkeley in 2012, as I was organizing the ISSS 2012 meeting.  Contextualizing this body of work for a university course led into correlated advances in situated learning and communities of practice.

A preface to the lecture included The Practice Turn in Contemporary Theory, and revisiting Change as Three Steps to clarify what Kurt Lewin did and did not write.

The agenda was in four sections. In the timebox available, the lecture covered the first two:

  • A. Situated Learning + History-making
    • Legitimate Peripheral Participation + Practices (Lave, Wenger)
    • Skill Acquisition + Disclosing New Worlds (Dreyfus, Spinosa)
  • B. Commitment + Language-Action Perspective
    • Conversations for Action (Flores)
    • Deliverables, procedures, capacities, relationships

Conversations: for action, for clarification, for possibilities, for orientation

In the Adaptive Enterprise research that I had conducted between 1998 and 2001, I was primarily focused on conversations for action, towards a commitment action protocol. I extended, in 2008, those ideas into a research paper to recognize (at least) four types of obligations:

  • commitments to produce a deliverable;
  • commitments to follow a process;
  • commitments to provide a capability; and
  • commitments to contribute to a relationship.

These four types were not considered exhaustive, but helpful in understanding how service systems work.

In the background, I’ve always known that there are other kinds of conversation.  To be explicit about these, I’ll refer to a 1987 article by Terry Winograd (that was a revision of 1986 workshop paper reprinted in 1988).

Winograd provides the foundations back to speech act theory, from Austin, and then Searle.

Austin (1962) noted that not all utterances are statements whose truth or falsity is at stake. Performatives, such as I pronounce you husband and wife are actions, which can be made appropriately (felicitously) or not, but which are neither true nor false in a simple sense. Similarly, the language actions of commands, questions, and apologies are not descriptions of a non-linguistic world.

Searle (1975) identified five fundamental illocutionary points — things you can do with an utterance:

In the Adaptive Enterprise research that I had conducted between 1998 and 2001, I was primarily focused on conversations for action, towards a commitment action protocol. I extended, in 2008, those ideas into a research paper to recognize (at least) four types of obligations:

  • commitments to produce a deliverable;
  • commitments to follow a process;
  • commitments to provide a capability; and
  • commitments to contribute to a relationship.

These four types were not considered exhaustive, but helpful in understanding how service systems work.

In the background, I’ve always known that there are other kinds of conversation.  To be explicit about these, I’ll refer to a 1987 article by Terry Winograd (that was a revision of 1986 workshop paper reprinted in 1988).

Winograd provides the foundations back to speech act theory, from Austin, and then Searle.

Austin (1962) noted that not all utterances are statements whose truth or falsity is at stake. Performatives, such as I pronounce you husband and wife are actions, which can be made appropriately (felicitously) or not, but which are neither true nor false in a simple sense. Similarly, the language actions of commands, questions, and apologies are not descriptions of a non-linguistic world.

Searle (1975) identified five fundamental illocutionary points — things you can do with an utterance:

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