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Incubating Service Systems Thinking

August 26, 2014
2 Comments

Evolving the Proposal to Collaborate on a Pattern Language for Service Systems from January, the initiative has now taken on a label of Service Systems Thinking.  The presentation at the 58th Annual Meeting of the International Society for the Systems Sciences in Washington DC was recorded, so that interested parties have the option of watching or listening ideas that have developed over the past six months, and reading the slides at their leisure.  Here’s the abstract:

“Service systems thinking” is proffered as a label for an emerging body of work that: (i) builds on social systems thinking (i.e. socio-psychological, socio-technical and socio-ecological systems perspectives) to advance a transdisciplinary appreciation of service systems science, management, engineering and design; (ii) explores opportunities to enrich Alexanderian patterns and categorized pattern catalogs into a generative pattern language; and (iii) collaborates on new platforms, moving from inductive-consensual wiki pages to a multiple-perspectives (federated) wiki.

The session was conducted in two parts, each of about 90 minutes.  The first part had a soft start playing some videos on the Smallest Federated Wiki by Ward Cunningham, since participants were coming back from lunch in another building.  The presentation alternated between projected slides, and live content on the federated wiki at http://fed.coevolving.com/view/welcome-visitors/view/service-systems-thinking.  The agenda covered:

  • 1. Service Systems Thinking, In Brief
    • 1.1 An intentional representation
    • 1.2 An object-process representation
  • 2. Conversations for Orientation
    • 2.1 Systems thinking
    • 2.2 SSMED (Service Science, Management, Engineering and Design
    • 2.3 Generative Pattern Language
    • 2.4 Multiple Perspectives Open Collaboration
Part 1 Audio [20140730_1453_ISSS_Ing_ServiceSystemsThinking_128Kbps.mp3
… Read more (in a new tab)

Evolving the Proposal to Collaborate on a Pattern Language for Service Systems from January, the initiative has now taken on a label of Service Systems Thinking.  The presentation at the 58th Annual Meeting of the International Society for the Systems Sciences in Washington DC was recorded, so that interested parties have the option of watching or listening ideas that have developed over the past six months, and reading the slides at their leisure.  Here’s the abstract:

“Service systems thinking” is proffered as a label for an emerging body of work that: (i) builds on social systems thinking (i.e. socio-psychological, socio-technical and socio-ecological systems perspectives) to advance a transdisciplinary appreciation of service systems science, management, engineering and design; (ii) explores opportunities to enrich Alexanderian patterns and categorized pattern catalogs into a generative pattern language; and (iii) collaborates on new platforms, moving from inductive-consensual wiki pages to a multiple-perspectives (federated) wiki.

The session was conducted in two parts, each of about 90 minutes.  The first part had a soft start playing some videos on the Smallest Federated Wiki by Ward Cunningham, since participants were coming back from lunch in another building.  The presentation alternated between projected slides, and live content on the federated wiki at http://fed.coevolving.com/view/welcome-visitors/view/service-systems-thinking.  The agenda covered:

  • 1. Service Systems Thinking, In Brief
    • 1.1 An intentional representation
    • 1.2 An object-process representation
  • 2. Conversations for Orientation
    • 2.1 Systems thinking
    • 2.2 SSMED (Service Science, Management, Engineering and Design
    • 2.3 Generative Pattern Language
    • 2.4 Multiple Perspectives Open Collaboration
Part 1 Audio [20140730_1453_ISSS_Ing_ServiceSystemsThinking_128Kbps.mp3
… Read more (in a new tab)

Workshop on “Flexible Modeling Tools”, Cascon 2009, Markham, ON

October 28, 2009
1 Comment

When a group of people come together for sensemaking about a situation, it’s pretty typical for someone to start sketching out boxes and lines to improve the clarity of the ideas.  Amongst 2 or 3 people, this might be sketching on a napkin.  Convening in an office usually suggests that a flip chart or a whiteboard will be used.  These media have the advantage of expressiveness — effectively conveying ideas — with the challenge of replicable precision and subsequent intelligibility to people beyond the original participants.  As the average business professional has become more adept with computer-based tools, presentation graphics — often as dreaded Powerpoint slides — are common.  Although more advanced drawing tools (e.g. vector graphic editors) and specification languages (e.g. UML and SysML) are easily available, the gulf between “easy-to-use” office productivity tools and “rigourous” modeling tools has yet to be bridged.

Based on a legacy of collaborations with IBM Research, my colleague Ian Simmonds pointed out the upcoming workshop on “Flexible Modeling Tools” at Cascon 2009 — a short commute within the Toronto area — with the following description.

This workshop will explore why modeling tools are not used in many situations where they would be helpful and what can be done to make them more suitable.

For example, during the exploratory phases of design, it is more common to use white boards than modeling tools. During the early stages of requirements engineering, it is more common to use office tools.

… Read more (in a new tab)

When a group of people come together for sensemaking about a situation, it’s pretty typical for someone to start sketching out boxes and lines to improve the clarity of the ideas.  Amongst 2 or 3 people, this might be sketching on a napkin.  Convening in an office usually suggests that a flip chart or a whiteboard will be used.  These media have the advantage of expressiveness — effectively conveying ideas — with the challenge of replicable precision and subsequent intelligibility to people beyond the original participants.  As the average business professional has become more adept with computer-based tools, presentation graphics — often as dreaded Powerpoint slides — are common.  Although more advanced drawing tools (e.g. vector graphic editors) and specification languages (e.g. UML and SysML) are easily available, the gulf between “easy-to-use” office productivity tools and “rigourous” modeling tools has yet to be bridged.

Based on a legacy of collaborations with IBM Research, my colleague Ian Simmonds pointed out the upcoming workshop on “Flexible Modeling Tools” at Cascon 2009 — a short commute within the Toronto area — with the following description.

This workshop will explore why modeling tools are not used in many situations where they would be helpful and what can be done to make them more suitable.

For example, during the exploratory phases of design, it is more common to use white boards than modeling tools. During the early stages of requirements engineering, it is more common to use office tools.

… Read more (in a new tab)

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