Coevolving Innovations

… in Business Organizations and Information Technologies

Lecture on “Dynamics of Service Businesses”, Helsinki Metropolia, September 2009

When the Master’s program on International Service Business Management started up at Helsinki Metropolia University of Applied Sciences in 2006 — then it was Helsinki Polytechnic Stadia — I was one of the original authors for the curriculum.  I happened to be in Finland in September 2006 and 2007, so I gave some of the early lectures.

My schedule in 2008 didn’t line up, but I did happen to be back in Finland in September 2009.  Thus, I gave an updated version of the lecture in one of the first classes for the session.  The content included:

  • A. Introduction
  • B. The changing world, and SSMED
  • C. Service-dominant logic
  • D. Service as a paradigm
  • E. A smarter planet
  • F. Artifacts / feeds to follow

The lecture ran just under 2 hours.  I’ve posted the slides on the Coevolving Innovation Commons, under Publications.

(Progress on) Conversations on an Emerging Science of Service Systems

Towards the development of a science of service systems I’ve been facilitating a group of senior researchers, internationally.  I’ve posted a presentation from a workshop in early September at the UKSS meeting in Oxford that reflects the current status of this project.

The results of this year-long project will be presented at the ISSS annual meeting scheduled for July 2010 in Waterloo, Canada.  The conversation started with an organizational meeting at ISSS Brisbane in July 2009.  Key face-to-face meetings when content will be developed include …

The essential attributes of participants are an interest in service science and systems science … plus a tolerance for jet lag, or at least the willingness to work with collaborator spanning 14 time zones.  The core of the researcher team are drawn from among the officers of the International Society for the Systems Sciences.

I generally prefer to relate research when it’s near completion, rather than when it’s just beginning … but a year is long time to wait for artifacts.

Digest on Service Systems Science at Tokyo Institute of Technology (2009)

Systems Sciences Meet Service SciencesThe Service Innovation Educational Program at the Tokyo Institute of Technology hosted an “Open Seminar on Service Systems Science” (with a flyer in PDF) — as well as a private “Invited Workshop on Services Science, Management and Engineering” — in February 2009.

I’ve just noticed that much of the content is totally opaque to people who don’t read Japanese, so I’ve posted my (English-language) digest of the meetings on the Coevolving Innovation Commons.  The text is incomplete, but it at least provides a minimal sketch of some of the ideas discussed. (Digital photographs help, too!).  Speakers include:

The 2009 meetings were an annual extension of the 2008 21st Century CoE Symposium, and the first Invited Workshop on SSME.

With many of the researchers coming from a perspective of systems science, the trend has been to work out some of the ideas on an emerging science of service systems.

Extending the legacy of social ecology into an emerging science of service systems

I’ve been approaching the development of an emerging science of service systems from a background of the systems sciences.  Describing and designing service systems — not only in business, but also in the public sector — includes the evolution and development both of human organization and of technology.  A large body of knowledge on social systems science was developed in the post-war industrial age, e.g. research conducted by the Tavistock Institute of Human Relations (1941-1989).  This work has been categorized in three perspectives:

The socio-ecological perspective emerged while facing cases where “von Bertalanffy’s concept of open systems” was not sufficient to deal with the degree of change in the environment.

We gradually realized that if we were usefully to contribute to the problems that faced the cases mentioned above we had to extend our theoretical framework. In particular, we had to discard the  assumption that systems or individuals could not know their environments and the unipolar focus on the system, or individual as system. In a positive sense we had to theorize about the evolution of the environment  and the consequences of this evolution for the constituent  systems.  (Emery 1997, pp. 38-39)

In 1967, Fred Emery summarized needs that the social sciences should have prepared to meet over the next thirty years.  More than a decade beyond that, we now have the Internet, globalization, and the prospect of an instrumented, interconnected and intelligent “smarter planet”.… Read more (in a new tab)

Evolving my web persona and tools

Over the past few months, you may have noticed some changes in this Coevolving Innovations blog, or the Distractions, Reflections blog. It’s been two years since I wrote “the why and how of establish your web persona“, and “installing and customizing WordPress on your own domain“.  Those reflected the state-of-the-art in 2007, which is a long time in technology.  To explain these changes, I’ll relate my thinking in three parts:

  • 1. What do I want with my web persona?
  • 2. How has the technology changed (in ways that I didn’t foresee)?
  • 3. What have I done with my web activity?

These topics are described from the viewpoint of an “advanced blogger”.  New technologies emerge continuously, and I try many of them out.  I use some tools that novices find cumbersome, but that’s the way that I continue to learn.

1. What do I want with my web persona?

My first blog entries date back to October 2005, and they’re still available on the web.  In December 2006, I split my professional persona (mostly serious writing) from my photoblogging (easier on the eyes and brain), particularly for readers who subscribe via e-mail rather than using an RSS reader.  During this period, my perspective on my web persona has been constant in three ways:

(a) I want people to find appropriate information about me

In the test of “googling myself”, I’m pretty satisfied that people can find me. … Read more (in a new tab)

The trajectory of systems research and practice: A Fuschl conversation (2008)

Over the past 28 years, the International Federation for Systems Research has hosted a meeting that has become known as the Fuschl Conversation. The conversation was designed as an “anti-conference” by Bela H. Banathy. Rather than centering on presentations of completed papers, small groups meet in a low-stress setting to engage in generative conversation, creating new knowledge. To focus and energize the conversations, position papers are developed by each individual before the meeting, and proceedings are published following.

For 2008 — my third Fuschl Conversation — I was privileged to spend four days with Gary Metcalf, Jennifer Wilby, Allenna Leonard and Leonie Solomons. Here’s an abstract of our conversation:

For this Fuschl meeting in March 2008, a group was formed based on a call for individuals with experiences in both (a) systems research and practice, and (b) applications in industry, academia and/or public policy. All of the participants in Team 2 have exercised systems thinking applied in the social sciences, both in research/educational contexts and in applied/practice contexts. In the discussion, we shared a rich base of collective experiences working in multiple countries across four continents.

In retrospect, the conversation drew out insights in three areas:

  • 1. Where does systems knowledge figure into the practice of social science practitioners?
  • 2. How is systems knowledge applied with domain-specific knowledge?
  • 3. When are domain-specific issues providing entry points into which systems knowledge becomes valuable?
  • 4. How is the nature of systems knowledge coevolving with institutions (public, private, not-for-profit) and technology (wikis, blogs, voice over Internet)?
Read more (in a new tab)
  • RSS qoto.org/@daviding (Mastodon)

    • daviding: “Invited paper to International Conference on Socio-Technica…” August 15, 2024
      Invited paper to International Conference on Socio-Technical Perspectives in IS (STPIS’24) on Friday, Aug. 16, 2024, https://stpis.org/program/ online to Sweden. Preprint at https://coevolving.com/commons/2024-08-reifying-socio-technical-socio-ecological-stpis #SystemsThinking
    • daviding: “Web video from U. Hull Centre for Systems Studies expert-led…” August 11, 2024
      Web video from U. Hull Centre for Systems Studies expert-led session on "Resequencing #SystemsThinking: Practising, Theorizing and Philosophizing as Systems Changes Learning", 4 parts, ~ 3 hours. https://coevolving.com/blogs/index.php/archive/resequencing-systems-thinking-u-hull/ Slides at https://coevolving.com/commons/2024-05-resequencing-systems-thinking need talk, animation.
    • daviding: “Scholarly rankings of #SystemsThinkers may not line up with …” August 6, 2024
      Scholarly rankings of #SystemsThinkers may not line up with popularization. Counting h-index is different from number of citations. https://coevolving.com/blogs/index.php/archive/citation-rankings-for-some-systems-thinkers/
    • daviding: “Serious about a postcolonial philosophy of Chinese science? …” August 2, 2024
      Serious about a postcolonial philosophy of Chinese science? Web video of "Yinyang and Daojia into #SystemsThinking through Changes" for #EQLab traces through history + the contextural-dyadic shift for #SystemsChange https://coevolving.com/blogs/index.php/archive/yinyang-and-daojia-into-systems-thinking/
    • daviding: “If an LLM is going to run in your phone, the model is going …” July 31, 2024
      If an LLM is going to run in your phone, the model is going to have to be small. > Paradoxically, smaller models require more training to reach the same level of performance. So the downward pressure on model size is putting upward pressure on training compute. "AI scaling myths" | Arvind Narayanan + Sayish […]
  • RSS on IngBrief

    • World Hypotheses (Stephen C. Pepper) as a pluralist philosophy [Rescher, 1994]
      In trying to place the World Hypotheses work of Stephen C. Pepper (with multiple root metaphors), Nicholas Rescher provides a helpful positioning. — begin paste — Philosophical perspectivism maintains that substantive philosophical positions can be maintained only from a “perspective” of some sort. But what sort? Clearly different sorts of perspectives can be conceived of, […]
    • The Nature and Application of the Daodejing | Ames and Hall (2003)
      Ames and Hall (2003) provide some tips for those studyng the DaoDeJing.
    • Diachronic, diachrony
      Finding proper words to express system(s) change(s) can be a challenge. One alternative could be diachrony. The Oxford English dictionary provides two definitions for diachronic, the first one most generally related to time. (The second is linguistic method) diachronic ADJECTIVE Oxford English Dictionary, s.v. “diachronic (adj.), sense 1,” July 2023, https://doi.org/10.1093/OED/3691792233. For completeness, prochronic relates “to […]
    • Introduction, “Systems Thinking: Selected Readings, volume 2”, edited by F. E. Emery (1981)
      The selection of readings in the “Introduction” to Systems Thinking: Selected Readings, volume 2, Penguin (1981), edited by Fred E. Emery, reflects a turn from 1969 when a general systems theory was more fully entertained, towards an urgency towards changes in the world that were present in 1981. Systems thinking was again emphasized in contrast […]
    • Introduction, “Systems Thinking: Selected Readings”, edited by F. E. Emery (1969)
      In reviewing the original introduction for Systems Thinking: Selected Readings in the 1969 Penguin paperback, there’s a few threads that I only recognize, many years later. The tables of contents (disambiguating various editions) were previously listed as 1969, 1981 Emery, System Thinking: Selected Readings. — begin paste — Introduction In the selection of papers for this […]
    • Concerns with the way systems thinking is used in evaluation | Michael C. Jackson, OBE | 2023-02-27
      In a recording of the debate between Michael Quinn Patton and Michael C. Jackson on “Systems Concepts in Evaluation”, Patton referenced four concepts published in the “Principles for effective use of systems thinking in evaluation” (2018) by the Systems in Evaluation Topical Interest Group (SETIG) of the American Evaluation Society. The four concepts are: (i) […]
  • Recent Posts

  • Archives

  • RSS on daviding.com

    • 2024/08 Moments August 2024
      Summer finishing with family events, and lots of outdoor music performances, captured with a new mirrorless camera for video from mid-month
    • 2024/07 Moments July 2024
      Summer festivals and music incubator shows in Toronto, all within biking distance.
    • 2024/06 Moments June 2024
      Summer jazz at the Distillery District, in Washington DC while at the annual systems conference, and then Toronto Jazz Festival
    • 2024/05 Moments May 2024
      Busy May with art university graduate exhibition, travel to UK seeing Edinburgh, Hull, Manchester, London, returning home for wedding in Lefroy, annual cemetery visits with family, and spending time with extended family in from Chicago.
    • 2024/04 Moments April 2024
      Return from visiting family in Vancouver BC, clan events and eldercare appointments
    • 2024/03 Moments March 2024
      More work than play for first part of month, in anticipation of trip to Vancouver to visit family.
  • RSS on Media Queue

    • What to Do When It’s Too Late | David L. Hawk | 2024
      David L. Hawk (American management theorist, architect, and systems scientist) has been hosting a weekly television show broadcast on Bold Brave Tv from the New York area on Wednesdays 6pm ET, remotely from his home in Iowa. Live, callers can join…Read more ›
    • 2021/06/17 Keekok Lee | Philosophy of Chinese Medicine 2
      Following the first day lecture on Philosophy of Chinese Medicine 1 for the Global University for Sustainability, Keekok Lee continued on a second day on some topics: * Anatomy as structure; physiology as function (and process); * Process ontology, and thing ontology; * Qi ju as qi-in-concentrating mode, and qi san as qi-in-dissipsating mode; and […]
    • 2021/06/16 Keekok Lee | Philosophy of Chinese Medicine 1
      The philosophy of science underlying Classical Chinese Medicine, in this lecture by Keekok Lee, provides insights into ways in which systems change may be approached, in a process ontology in contrast to the thing ontology underlying Western BioMedicine. Read more ›
    • 2021/02/02 To Understand This Era, You Need to Think in Systems | Zeynep Tufekci with Ezra Klein | New York Times
      In conversation, @zeynep with @ezraklein reveal authentic #SystemsThinking in (i) appreciating that “science” is constructed by human collectives, (ii) the west orients towards individual outcomes rather than population levels; and (iii) there’s an over-emphasis on problems of the moment, and…Read more ›
    • 2019/04/09 Art as a discipline of inquiry | Tim Ingold (web video)
      In the question-answer period after the lecture, #TimIngold proposes art as a discipline of inquiry, rather than ethnography. This refers to his thinking On Human Correspondence. — begin paste — [75m26s question] I am curious to know what art, or…Read more ›
    • 2019/10/16 | “Bubbles, Golden Ages, and Tech Revolutions” | Carlota Perez
      How might our society show value for the long term, over the short term? Could we think about taxation over time, asks @carlotaprzperez in an interview: 92% for 1 day; 80% within 1 month; 50%-60% tax for 1 year; zero tax for 10 years.Read more ›
  • Meta

  • Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License
    Theme modified from DevDmBootstrap4 by Danny Machal