11 The Municipal Reference Model: Government by Design

11th Oct 2012

Authors

Roy Wiseman and Jim Amsden (via David Ing)

Abstract

Service reviews by municipalities across Canada have been common over the past few years. Since 1990, the Municipal Reference Model has been stewarded by MISA Canada, as a consistent and common language that can be applied across jurisdictions. Integration and standardization across Canadian governments, with the provincial PSRM and federal GSRM, have been coordinated through a Service Mapping Subcommittee, since 2007. Since 2008, IBM has cooperated with MISA to explore technology platform support, codeveloping a Service Design Workbench. In an open source spirit, these models and tools could be included into university research projects as a way of aligning practices and theory.

Citation

Roy Wiseman, "The Municipal Reference Model: Understanding the DNA of Government", City Sciences Workshop on Finding Connections Towards a Holistic View of City Systems , University of Toronto, October 11, 2012.

Jim Amsden, "Government by Design: Techniques for Designing and Managing the Business of Government", City Sciences Workshop on Finding Connections Towards a Holistic View of City Systems , University of Toronto, October 11, 2012.