Services Science, Engineering and Management Conference, at IBM Palisades, October 6-7

This digest was created in real-time during the meeting, based on the speaker's presentation(s) and comments from the audience. The content should not be viewed as an official transcript of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. The digest has been made available for purposes of scholarship, posted on the Coevolving Innovations web site by David Ing.

Daniel Berg, RPI

Wrote a paper with James Tien, on which this talk is based

Department name has changed to Complex Engineering Systems

Small school, 400 faculty

  • Problem: had a few faculty, all in different parts of institutes
  • Faculty made a play to get some scale by joining people together
  • Were SME before we knew it, with a heavy focus on manufacturing because of the time
  • Still working on the convergence from manufacturing and systems

Came from robotics institute, Westinghouse before that

  • Went to U. Penn., between engineering and Wharton, funded as a Citibank fellow
  • Most funding comes from industry

Part of research purpose, focus on intellectual property

Educational issues

Masters, service sector 1985 29%, and 2005 now 69%

Master's program, take what you got and build on that, built three classes: one was service information systems


Any measures from hiring companies, are students less effective, and in what area?

  • RPI is ranked modestly in the academic community, but disproportionately high by hiring (#7)
  • Understanding of basic fundamentals

Size of MS degree program

  • Created 3 years ago, came into effect 2 years ago
  • In New York State, have a Regents system, and regent needs to approve every program
  • Haven't been approved yet, it's illegal
  • We develop Ph.D. students, had a student in service design 15 years ago, wouldn't have called it a services degree

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2006/10/06 12:00 Daniel Berg, "Services Research and Education"