Services Science, Engineering and Management Conference, at IBM Palisades, October 6-7

This digest was created in real-time during the meeting, based on the speaker's presentation(s) and comments from the audience. The content should not be viewed as an official transcript of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. The digest has been made available for purposes of scholarship, posted on the Coevolving Innovations web site by David Ing.

John Murray, University of Dublin, Trinity College, "A Research Based Educational Intiative: The Institute for International Services Innovation"

May risk putting together old content

  • Taylorism
  • May want to be ahistorical

TCD 1582: undergraduate degree, with a moderatorship if honours

  • Should be able to moderate specialists in their fields
  • Should look to past, and replicate a few successes

Second industrial revolution: 1880-1890s, telegraphy, steel, automobiles

  • Becames the canon of management literature, written by Chandler
  • Perhaps another significant tipping point at work

Jim Quinn:  Study of wholesaling systems in Europe

  • Evolutionary view:  most is global, mostly innovations in format and business models, across Europe and into the United States

Approach has to be to start with knowledge creation rather than teaching

  • Dilemma: operating on different time scales
  • Was in Copenhagen, working with TetraPak
  • Is manufacturing becoming a service industry?
  • Time scales, they want answers now

Case study inductive (which later becomes deductive), or action research (which isn't as common, but help people learn)


  • One of most global countries
  • Around 2000, export of products flattened out, and services grew
  • Only 4 million people in Ireland, and per capita figures are misleading, but services is #13 in the world

Found Paul Maglio, phoned him, while Paul drove in his car

  • If also had been driving in Ireland, would have been in the ocean

Origins of the institute is recognition of the service sector growth

  • Sister institute studies globalization
  • Irish Development Authority
  • SSME, IBM Almaden and IBM Ireland

Model: research --> dissemination --> practice

  • Research: Short term research, action research, to longitudinal research
  • Dissemination: Master's, executive development
  • Practice: Evolution of clusters, extent to which innovation in services is geographically sticky

Not just services, but it's multi-level, multi-disciplinary, multi-modal, but ONLY international services

See Ireland as a laboratory

Interested in talking with others who are doing similar work

Previous Post Next Post

2006/10/06 12:55 John Murray, "A Research Based Educational Initiative: The Institute for International Services Innovation"