2006/08/28-09/02 Service Engineering and Management Summer School, Helsinki University of Technology
See the original program for more information on SEM 2006.
These digests do not comprise a complete view of the summer school. In addition to the plenary sessions, there were three parallel tracks: health care services, industrial services, and knowledge-intensive business services (KIBS). These digests trail the KIBS track.
(Digital audio recordings of this event were made. Contact David Ing for more information).
| Time | Speaker | Slides / Digest |
| 08/28 09:30 | Paul Lillrank, "Towards a Service Engineering and Management Framework: Process Perspectives on Services" | [text digest] |
| 08/28 11:15 | Valerie Mathieu, "Services Strategies within the Manufacturing Sector" | [text digest] |
| 08/28 13:45 | KIBS track: "Introductions" | (no digest) |
| 08/28 13:55 | KIBS track: Marja Toivonen, "From Professional Services to KIBS" | [text digest] |
| 08/28 15:20 | KIBS track: Tea Lempiala, "Innovative Work Community" | (no digest) |
| 08/29 09:30 | Ashok Agarwal, "Equity in Health Services: Issues and Challenges" | [text digest] |
| 08/29 11:20 | Som Garimella, "Indian Pharmaceutical Value Chain: Opportunities and Challenges" | [text digest] |
| 08/29 13:35 | Karita Ilvonen, "Towards eHealth Services" | [text digest] |
| 08/29 14:55 | KIBS track: Marja Toivonen, "Innovations in KIBS as Examples of Service Innovations" | [text digest] |
| 08/30 09:20 | Alok Chakrabarti, "Technology and Innovation in the Services: Some Issues and Research Needs" | [text digest] |
| 08/30 11:15 | Marja Toivonen, "Services Supporting Innovation: The KIBS Perspective" | [text digest] |
| 08/31 13:55 | KIBS track: Anssi Smedlund, "Networks, Innovation, Services" | (no digest) |
| 08/31 15:20 | KIBS track: Ian Miles, "Knowledge Intensive Business Services: Links to the Service Base" | [text digest] |
| 08/31 16:45 | KIBS track: Arja Hallberg, "Exploring Impact on the Interconnected Relationships in a Network Setting" | (no digest) |
| 09/01 09:40 | KIBS track: David Ing, "Innovation in Service Business Ecosystems (1)" | (no digest) |
| 09/01 11:20 | KIBS track: David Ing, "Innovation in Service Business Ecosystems (2)" | (no digest) |
| 09/01 12:05 | KIBS track: Ian Miles, "Synthesis" | (no digest) |
| 09/01 16:40 | Ian Miles, "Services, Innovation and R&D" | [text digest] |
| 09/02 11:05 | Marko Lepola, "Services at Nokia Networks" | (no digest) |
| Saturday, 12:55 p.m. |
KIBS track: Groupwork summary preparation | [text digest] |
| Saturday, 1:40 p.m. |
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| Saturday, 2:55 p.m. |
Groupwork reports | [text digest] |
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